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Network Services Specialist

Ongoing
Competitive
Saint John, New Brunswick
Entry Level

Job Description

As an IBMer, you can change the way the world works. Join IBM and be part of a diverse and global team of thinkers and doers—people who want to make an impact, cultivate their expertise and collaborate with some of the world's top business and technology professionals. Network in an open, friendly and flexible work environment where diversity is embraced and new, creative ways of thinking are encouraged and supported. There is no better place to launch or further your career.

Reporting to the Manager Network Services, the Network Services Specialist is a member of a team of thinkers and doers—people who want to make an impact, cultivate their expertise and collaborate with some of the world's top business and technology professionals. Network Services is an open, friendly and flexible work environment where diversity is embraced and new, creative ways of thinking are encouraged and supported. There is no better place to launch or further your career.

Reporting to the Manager, Network Services, the Network Services Specialist - Level 1 is the first point of contact for all network problems.

The role includes:

  • Monitoring queues and responding quickly to alerts 7x24.
  • Problems are investigated and actions taken based on the nature of the problem.
  • Coordinate the recovery from outages.
  • Analyze and assess performance enhancements and recommend performance tuning and optimization actions.
  • Understand the escalation process and appropriate trigger events.
  • Work with client site Network Services Specialists to integrate new devices or accommodate changes following established change management procedures.

Required skills:

  • Cisco CCNA.
  • Basic understanding of networks and network technologies.
  • Responsible, reliable and able to work independently.
  • Experience responding to after hour alerts 7x24 and to handle stressful situations.
  • Good problem determination skills.
  • Secret security clearance is a MUST have

Nice to have skills:

  • CCNP or other Cisco certifications

This role may involve working with technology that is covered by embargo Export Regulations. If you are a Foreign National from any of the following embargoed countries (Cuba, Iran, North Korea, Sudan, Syria) on a work permit you are not eligible for employment in this position.

Required Technical and Professional Expertise

  • Basic understanding of networks and network technologies.
  • Experience responding to after hour alerts 7x24 and to handle stressful situations.

Preferred Tech and Prof Experience

n/a

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Preferred Education:

Bachelor's Degree

Commissionable:

No