Load Balancing / Technical Support Dispatcher - Coop (London, ON)
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
This position resides in London, Ontario and is a 4-month work term commencing January 2021. It is mandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work term.
The Load Balancing/Technical Support Dispatcher (LB/TSD) is responsible for receiving electronically submitted requests for support.
Providing load balancing and distribution of the electronic requests to the level 2 support team. The LB/TSD reviews each request and assigns it to a support team member with appropriate knowledge and expertise pertaining to the submitted request. The LB/TSD ensures that requests for assistance by the worldwide satellite offices are escalated to the more experienced analysts. LB/TSD will assist the level 2 Support Analysts with overflow of calls making initial contacts for North American customer with Asset Management related issues.
Required Technical and Professional Expertise
- Co-op or internship program enrollment is mandatory
- Demonstrated communication skills (written, spoken)
- Email knowledge with Lotus Notes
- Experience with Salesforce Retain or similar CRM software
- Ability to follow standard procedures
- Learn and understand support structure to ensure timely resolution of issues
Preferred Technical and Professional Expertise
- Able to work with Microsoft Office (Word, Excel)
- Some knowledge of SQL and Databases
- Quick Learner, able to follow direction,eagerness to learn
About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Sudan, and Syria) on a work permit, you are not eligible for employment in this position.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.