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IBM Technical Support Analyst

Markham, Ontario
Entry Level, Early Career

The IBM Watson Customer Engagement organization is looking for an enthusiastic and innovative intern to join our worldwide team. Successful candidates will work as part of a diverse, highly skilled, global team to interface with well-known, high-profile clients to support the development of their e-Commerce solutions. The issues we resolve are varied, challenging, and often business critical for our clients.  You will have opportunities to leverage and grow skills with a variety of technologies including database, performance, security, mobile, Java and web programming. IBM Watson Customer Engagement is an industry leader in software solutions that help companies transform the way they market and sell their products.  Our solutions are based on the latest technologies and are engineered using industry leading software development methods.  Working with IBM Watson Customer Engagement products offers candidates exposure to a wide variety of technologies and integrations both on-premise and on the IBM Cloud.

We are constantly working to provide our clients with the best customer experience. Our team is recognized as an innovative leader, driving important initiatives like internal and external tooling. This provides additional growth and leadership opportunities that extend beyond resolving the current client issues. We also leverage our highly collaborative relationship with the development teams to drive product improvements including serviceability.

The ideal candidate will bring passion, initiative, excellent communication skills, and a “take charge” attitude resolving deep technical issues relating to product architecture, performance, security, customization, and deployment. Candidates must have proficient skills in Java 2 Platform Enterprise Edition (J2EE) technologies, development/debugging, Dynamic HTML/web programming, Representational State Transfer (REST), databases (Oracle/DB2). Candidates also need to be able to perform under pressure during critical situations for our clients. Both leadership and the ability to effectively build strong peer and client relationships are important to your success in this role.

The majority of our work is handled from the office, but on some occasions, a technical support specialist may have the opportunity to travel to provide on-site assistance.

Required Technical and Professional Expertise

  • English Fluent (Verbal and Written)
  • Experience with Java Development
  • Experience with Web Development (including Dynamic HTML and CSS)
  • Experience with Database administration skills and an understand of SQL
  • Experience with Unix/Linux operating systems
  • Experience with Networking and TCP/IP
  • Demonstrates verbal and written communications skills
  • Demonstrates self-motivation and a desire for on-going learning
  • Knowledge of the software development cycle

Preferred Technical and Professional Experience

  • Understanding of software engineering
  • Customer facing experience

Eligibility Requirements

  • Legal Working Status

Required Education: Bachelor's Degree

Preferred Education: Bachelor's Degree

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.