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Design Researcher

Markham, Ontario
Entry Level, Early Career
Job Description

The Watson Customer Engagement Design team is responsible for creating intuitive and compelling user experiences with our software. We want to delight our customers with perfect moments that create unbreakable bonds. We need to know what our customers want before they do. Join the Design teamâ??s mission to build revolutionary business and consumer products that change the way people think and work.

The role will tackle numerous projects working on IBM software products including tasks such as designing business process scenarios and flows for user interfaces and demos, researching and validating customer requirements, working directly with customers and sponsor users to interview/observe and discover actionable insights, creating wireframes for user scenario flows, etc. Projects over the next year will include working on next generation Watson Customer Engagement products and Enterprise solutions as well as possible shorter term projects (proof of concepts, demos, etc.). The role demands deep experience with current tools and methods, but also a requirement to investigate and learn new approaches to solving problems. The candidate must be a self-starter, creative in their thinking about design issues, have strong communication and documentation skills and be able to work with a wide variety of people (designers, information developers, developers, product owners, etc.) - both face-to-face and via conference calls.

The position is for a 1 year assignment.

Required Technical and Professional Expertise:

  • English (Fluent)
  • Experience with creating user scenarios for usability testing, analysis of industry trends, task analysis, workflow design
  • Experience with design research methodologies
  • Experience with researching and reporting conclusions in well-developed documents
  • Knowledge of wireframing and design tools such as the Adobe Creative Suite, Axure, InVision, Sketch, etc.
  • Knowledge of design methodologies and information architecture
  • Presentation skills and an ability to articulate ideas in a persuasive manner
  • Comfortable working in a dynamic, team based environment
  • Portfolio of previous work must be presented incorporating research and specific actionable insights derived

Preferred Technical and Professional Experience:

  • Understand modern design thinking and design trends
  • Understand different industries to better gauge how design issues and users can differ across them
  • Have an appreciation for detail - every pixel and interaction is important!

Eligibility Requirements:

Legal working status

EO Statement:

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.