Cloud Delivery Services Coordinator - Coop (London, ON)
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that literally make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
Your Role and Responsibilities
Change the world at IBM. There aren’t many companies who can say they have been an integral part of the global business landscape for more than a century. While the world has changed considerably over the past 100 years, IBM, our people and our offerings have continuously led the way with business and technology innovation.
Today, we are more than a hardware, software and services provider, yet we remain true to our heritage as a team of collaborative forward-thinkers, focused on making business and society work better. We are part of the fabric of everyday life and stand for world-changing progress.
Join a company where you can make an impact and literally change the world. With so many different opportunities available – the sky is the limit!
*This position resides in London, Ontario and is a 4 month work term commencing September 2019. It is mandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work term.
What IBM Offers You?
- Work directly on product and services that affect our clients, while having access to cutting edge software technology
- Work on projects which are challenging, innovative and rewarding
- A business casual dress code and flexible work hours, to ensure work-life balance
- Access to the Future Blue Community - IBM’s large student community that provides networking opportunities, sporting and social events.
It is a mandatory requirement for students to apply online at www.ibm.com/jobs
Closing Date: Open Until Filled
We are seeking a student that is driven to succeed in a very fast paced technical and client focused environment. Your role will be to act a Cloud Delivery Services coordinator, working very closely with the technical delivery team to ensure timely responses to client problem tickets. The Coordinator will be responsible for reviewing all incoming Service Requests and assigning them to technical individuals within the Cloud Delivery Services team. The coordinator will also be responsible for creation and maintenance of documented support processes and procedures. Candidates should be highly motivated, enthusiastic, team player, and able to work under minimal supervision. Candidates also need to demonstrate analytical problem-solving skills. In addition, must be able to collaborate and apply communication skills, all fundamental skills that will have a direct impact on the Cloud Delivery Services over team success.
Required Professional and Technical Expertise
- Co-op or internship program enrollment is mandatory
- Ability to follow Standard Procedures
- Demonstrated Communication skills (Verbal and written)
Preferred Professional and Technical Expertise
- Email knowledge (preferably Lotus Notes)
- Experience with CRM software would be an asset
- Python knowledge would be an asset
- Windows Server 2012 system administration working knowledge
- Windows and Linux operating system experience
- Familiarity with ISO 27001, SOC1 or SOC2 certification would be an asset
- Able to work with Microsoft Office (Word, Excel, PowerPoint)
- Some knowledge of databases, SQL, DB2
- Good documentation skills, production and publication of flowcharts, processes and procedures
About Business Unit
At IBM Cognitive Applications, we build open applications that unlock the power of data for clients, partners, and developers. Running on top of IBM's unique Hybrid, Multicloud and AI infrastructures, these applications work across horizontal domains and bring our technology to life for end users. Cognitive Applications unit includes: Watson Customer Engagement, Watson IoT, Watson Media and Weather, Talent & Collaboration, and IBM Developer teams
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Preferred Education:Pre-University Qualification