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Client Success Business Consulting - Internship (Markham, ON)

Markham, Ontario

Job Description

Change the world at IBM. There aren't many companies who can say they have been an integral part of the global business landscape for more than a century. While the world has changed considerably over the past 100 years, IBM, our people and our offerings have continuously led the way with business and technology innovation.

Today, we are more than a hardware, software and services provider, yet we remain true to our heritage as a team of collaborative forward-thinkers, focused on making business and society work better. We are part of the fabric of everyday life and stand for world-changing progress.

Join a company where you can make an impact and literally change the world. With so many different opportunities available - the sky is the limit!

*This position resides in Markham, Ontario and is a 12 -month co-op month work term commencing May 2019 . It is mandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work term. What IBM Offers You?

  1. Work directly on product and services that affect our clients, while having access to cutting edge software technology
  2. Work on projects which are challenging, innovative and rewarding
  3. A business casual dress code and flexible work hours, to ensure work-life balance
  4. Access to the Future Blue Community - IBM's large student community that provides networking opportunities, sporting and social events.

It is a mandatory requirement for students to apply online at Closing Date: Open Until Filled The IBM North America Global Markets team is seeking a highly talented individual to fill a consultative, client-focused, business consulting role. At IBM, we're motivated by more than just selling solutions. We want our clients to succeed. Our clients have the future in mind, and your job is to help them get there. As part of IBM's sales team, you will work with clients as they transform organizations and entire industries. As an IBMer, you will have access to the entire organization to develop creative ideas that help clients build the world they envision. You will work with the Director of Skills Transformation and Talent Strategy and representatives from IBM's core business areas on Client Experience and the implementation of the Medallia platform (Net Promoter Score). Responsibilities:

  • You will be responsible for analysis and weekly reporting, as well as providing training and enablement to sales professionals as we transform through this cultural shift of NPS.
  • You will also help us analyze where we have pervasive issues and help manage projects to address.
  • You will be exposed to a variety of individual and collaborative projects that will allow you to work with IBMers from all across the country and will have the opportunity to develop your business skills in a fast-paced and ever-changing environment with a diverse group of people.

If you think you can take on this challenge, you must first ask yourself the following questions: Am I someone who is driven in challenging situations? Am I willing to let the team win instead of being MVP? Do I have strong analytical skills and am comfortable with developing recommendations? Do I take initiative in ambiguous situations and learn quickly? Am I an out-of-the-box thinker, who is creative and enthusiastic in my approach to problem solving? Are you open to taking on new challenges as you grow your expertise? Do I communicate effectively and get along well with others? Do I make the most effective and insightful PowerPoint presentations and Excel spreadsheets my professors have ever seen? If you answered yes to the questions above, then we want you!

Required Technical and Professional Expertise

  • An interest for a career in consulting and change management
  • Excellent written and verbal communication skills
  • Proven analytical skills
  • Intermediate Excel and PowerPoint skills
  • Demonstrated Project Management skills
  • A passion for coaching and mentoring
  • Co-op or internship program enrollment is mandatory

Preferred Tech and Prof Experience

  • ​Knowledge of IBM products
  • Relevant business experience

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.