Client Success Advisor - Coop (Ottawa)

ASAP
Competitive
Ottawa, Ontario

Introduction

As a Strategy Consultant at IBM, you will help reinvent businesses and industries by developing and utilizing specialized knowledge of industry-specific and cross-industry competitive strategies. You'll manage complex components of an engagement, working closely with clients and their customers to understand their pain points. Your strategic recommendations will drive change in a digitally-enabled era and give you the opportunity to collaborate with highly talented IBMers. Are you ready?

Your Role and Responsibilities

This position resides in Ottawa, Ontario and is a month work term commencing September 2019. It ismandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work term.

Are you passionate about building customer relationships and helping customers tell their stories? Then you'll want to apply as a member of the Data and AI Client Advocacy Managers Team! In this role, you’ll interface regularly with the customer base to identify advocates and deliver promoter assets, such as case studies, videos, word-of-mouth recommendations and customer quotes. You’ll coordinate with sales, customer success, offering management and marketing teams to identify priorities and scale the program.

Required Professional and Technical Expertise

  • Co-op or internship program enrollment is mandatory
  • Proficient verbal, written and inter-personal skills
  • Ability to build strong relationships with internal and external stakeholders
  • Disciplined work habits, exhibiting strong initiative, drive, creativity, maturity and accountability


Preferred Professional and Technical Expertise

  • Project and program management skills
  • Ability to collaborate with cross-functional teams to achieve goals
  • Solid understanding and proficiency in Microsoft Excel and PowerPoint
  • Programming skills, experience with java, javascript, python are beneficial

About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

How to Apply