Client Coordinator Intern (4 months)
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
This position resides in London, ON and is a 4-month work term commencing January 2021. It is mandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work term.
The IBM Cloud Delivery Services (CDS) team is seeking a student that is driven to succeed in a very fast paced technical and client focused environment. Your role will be to act a Client Coordinator (CC), working very closely with the CDS client technical delivery team to ensure timely responses to client problem tickets/cases. The student CC will be responsible for reviewing all incoming Service Requests and assigning them to technical individuals within the Cloud Delivery Services team. The student CC will also be responsible for creation and maintenance of documented support processes and procedures. Candidates need to be highly motivated, enthusiastic, team player, quick learners and able to work under minimal supervision. Candidates will need to demonstrate analytical problem-solving skills accompanied by strong interpersonal and teamwork skills. In addition, candidates must be able to collaborate and apply communication skills, enhancing the overall IBM client experience. Please note - the student CC may be requested to work on statutory holidays and/or a few hours after the normal business hours.
Required Technical and Professional Expertise
- Co-op or internship program enrollment is mandatory
- Ability to follow Standard Procedures
- Demonstrated Communication skills (Verbal and written)
- Previous Client/Customer experience
- Email knowledge (preferably Lotus Notes)
- Technical Skills – need to have a technical aptitude driven from their educational experiences or work-related experiences
Preferred Technical and Professional Expertise
- Experience with CRM software would be an asset
- Python knowledge would be an asset
- Learn and understand support structure to ensure timely resolution of customer issues
- Able to work with Microsoft Office (Word, Excel, PowerPoint)
- Some knowledge of databases, SQL, DB2
- Windows, Linux knowledge, previous experience would be an asset
About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Sudan, and Syria) on a work permit, you are not eligible for employment in this position.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.