Honda Canada Inc.

Markham, Ontario
This job is no longer available.

Senior Dealer Operations Manager

Richmond, British Columbia
Early Career

Reporting to the Manager of Acura Sales Operations, the incumbent is responsible for all aspects of the Acura dealer network in the Zone, including the strategic and administrative execution of dealer development activities, implement national directives and procedures, and the execution of the sales plan. The Senior Dealer Operations Manager is intended to lead the Dealer Operations Managers - DOMs (direct reports) and other Acura field staff in Service (District Manager of Customer Service), Acura Financial Services’ Dealer Relationship Manager, Used Vehicle Consultants within the region in order to achieve the overall objectives of Acura and elevate dealer performance in all KPI’s.


  • Direct and monitor the job functions of Dealer Operations Managers
  • Develop the annual business plan for Acura products in the zone
  • Produce weekly/monthly “Market-In” reports
  • Monitor inventory levels by liaising with the Sales, Production Planning & Logistics
  • Work with Dealer Operations Managers to create and coordinate effective marketing activities and promotional consumer events to sell Acura products through the dealer network
  • Communicate regularly with all dealerships in the zone to ensure that they are aware of the zones plans and targets as well as provide the dealers an opportunity to voice their concerns and requests as a group. These Zone/District Round Table Meetings should be conducted by the Senior Dealer Operations Manager at least 2 times per year
  • Manage the advertising associations by conducting monthly meetings with the association members or as needed
  • Improve on Under-performing/ Opportunity Dealers (Focus Dealers)
  • Lead in correlation & execution of field initiatives
    • Liaise with counterparts in Service, F&I and Used Vehicle


  • Completed post-secondary education in related discipline required
  • 3 -5 years’ experience in a sales division or dealer operations capacity within the automotive industry
  • Excellent analytical, organizational and problem solving skills
  • Strong oral and written communication, negotiation and presentation skills
  • Ability to build collaborative relationships with internal departments and affiliated subsidiaries
  • Work independently in a fast-paced, results-oriented team environment with multiple, changing priorities and tight deadlines
  • Prior experience in people management
  • Strong PC skills (Excel, Word, PowerPoint)
  • Demonstrated strong leadership and management skills with a strong discipline in coaching, feedback, and mentoring and performance management