Honda Canada Inc.

Markham, Ontario
This job is no longer available.

Bilingual Dealer Parts Specialist

Ongoing
Competitive
Markham, Ontario
Entry Level

SCOPE OF POSITION:

The Bilingual Dealer Parts Specialist supports Dealer Communication functions by assisting dealers with Parts operations, consisting of credit and return processes, handling orders, resolving inquiries, as well as supporting the Parts related marketing and media.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES

  • Answering dealer phone calls ie: back order ETA
  • Answering dealer e-mails
  • Reviewing mispacked complaints
  • Dealer Training
  • Entering dealer critical orders
  • Assist with dealer credits
  • Document the dealer inquiries

POSITION PROFILE AND QUALIFICATIONS

  • Must be fluent in both English and French.
  • College diploma or university degree is required
  • Parts knowledge an asset
  • Customer Service experience an asset
  • Ability to provide excellent dealer treatment (good rapport building) and attention to detail