Fidelity Canada

Operations Representative - New Accounts

Toronto, Ontario
Full Time

What We Do:

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing Canada, please visit

What You Will Do:

The Operations Representative - New Accounts will be a valuable addition to FCC's Operations department.

The New Accounts team is responsible for setting up new accounts into FCC's Dataphile environment in a timely manner.
In addition, the role requires updates to Investor Maintenance which entails non-financial updates and also performing quality checks on new accounts that have been system generated and manually input.
You will ensure documents are in good order, input/update client data and notify clients of any deficiencies.
You will be responsible for completion of daily tasks and transactions while ensuring compliance with internal and industry regulatory requirements
What You Need:

Post-secondary education or equivalent work experience
You have between 1 - 2 years’ of experience in the financial services industry.
You are familiar with different account types such as Non-Registered Accounts (Cash, Margin, Joint etc.) as well as Registered Accounts (RRSPs, TFSAs, RESPs etc).
Strong MS Excel skills
The following are assets:

Knowledge of and/or experience in the brokerage industry
Completion of, or enrolment in, a financial services industry program (e.g. CSC)
Bilingual (verbal and written) in French and English
Expertise You Will Bring:

You are an effective team player and are also able to work independently.
You have strong written and verbal communicator.
You have an eye for detail and strong time management skills.
You are passionate about delivering quality customer service, striving to exceed customers' expectations.
You work independently in a fast-paced environment.
Fidelity Canada is an equal opportunity employer 

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. 

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:


Canada's Top Family-Friendly Employers 2023 (7th consecutive year) 
Canada's Top 100 Employers 2023 (7th consecutive year) 
Greater Toronto's Top Employers 2023 (10th consecutive year) 
Canada's Top Employers for Young People 2023 
Venngo Healthy Workplaces Award Workplace Benefits Awards – Health and Wellness Program
HRDC Best Places to Work 2023

A Canadian Compassionate Company
Great Place to Work (Dec 2022 - Nov 2023)
Best Workplaces for Women 2023 by Great Place to Work

How to Apply