Fidelity Canada

Client Service and Support Representative

Unilingual (English only) and Bilingual (French and English) positions available. Contract opportunities ending on April 30, 2024. 
You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.
We are currently hiring for multiple positions in our Client Relations teams. Positions are available in Toronto and Montreal.
Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. 

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

What You Will Do

Advisor Service Centre Team

Provide exceptional customer service experience to investment advisors, their support teams and investors in our inbound contact centre.
Work directly with advisors and investors to provide them with the support they need to educate and plan their short-term and long-term investment strategies.

What We Are Looking For

College Diploma or University degree required (Recent graduates are encouraged to apply) - or equivalent experience.
Bilingualism in French and English (verbal and written) is required for some roles.
Who you are

Passion for delivering an exceptional client experience
Strong desire to learn and grow
Thrive in a workplace culture that promotes collaboration, diversity and belonging
Flexible and adaptable
Analytical and critical thinking skills to solve client problems
Embrace new technologies
Strong written and verbal communication skills
Detail oriented

Please note all roles require working rotating shifts - Monday through Friday between 8 am and 8 pm EST for our Advisor Service Centre.

What You Get 

Starting on your first day, you will receive extensive training, resources and support that will build your expertise, skills and confidence to help you succeed in your role.  It includes mutual funds and ETF foundational knowledge and training on Fidelity’s products, policies and procedures
Your manager will provide you with ongoing support and feedback to help you grow personally and professionally.
Our work culture is award winning. It’s more than just a job here.
Current work authorization for Canada is required for all openings. 

Some of the ways we’ll help you feel valued and supported as part of our team:

Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs, including an active network of Employee Resource Groups
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation 
We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer 

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

Canada's Top Family-Friendly Employers 2023 (7th consecutive year) 
Canada's Top 100 Employers 2023 (7th consecutive year) 
Greater Toronto's Top Employers 2023 (10th consecutive year) 
Canada's Top Employers for Young People 2023 
Venngo Healthy Workplaces Award Workplace Benefits Awards – Health and Wellness Program
HRDC Best Places to Work 2022
Designations

A Canadian Compassionate Company
Great Place to Work (Dec 2022 - Nov 2023)
Best Workplaces for Women 2023 by Great Place to Work
Fidelity Canada is an equal opportunity employer 

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. 

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

Canada's Top Family-Friendly Employers 2023 (7th consecutive year) 
Canada's Top 100 Employers 2023 (7th consecutive year) 
Greater Toronto's Top Employers 2023 (10th consecutive year) 
Canada's Top Employers for Young People 2023 
Venngo Healthy Workplaces Award Workplace Benefits Awards – Health and Wellness Program
HRDC Best Places to Work 2023
Designations

A Canadian Compassionate Company
Great Place to Work (Dec 2022 - Nov 2023)
Best Workplaces for Women 2023 by Great Place to Work