Farm Credit Canada

Job number: R-1003799

Location: Regina, Saskatchewan; Various FCC offices may be considered  

Closing date: June 10, 2022 

Language(s) required: English 

Worker Type: Term (Fixed Term)  

Term Duration (in months): 24

Service desk experience rewarded

Implement and support commercial off-the-shelf software solutions through configuration or, sometimes, light scripting.

What you’ll do: 

• Assist staff face to face with common IT issues 
• Resolve issues with technology through one-on-one interactions 
• Troubleshoot a variety of first-level IT support issues on different platforms and programs 
• Answer questions and provide advice by phone, email or chat  
• Develop documentation for common issues 

What we’re looking for: 

• A friendly attitude and exceptional customer service commitment 
• The ability to work independently and with a high-performing team 
• The ability to perform physical relocation of hardware on a regular basis (20-40lbs) 
• Understanding of technical terminology and concepts 

What you’ll need: 

• An undergraduate degree in computer science, engineering or mathematics or and equivalent level of experience 
• In-depth knowledge of common software and operating systems 
• Knowledge of computer hardware and peripherals