Family Services of Greater Vancouver

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2-19 Manager, Victim Services (15 month term role)

Jan 18, 2019
Vancouver, British Columbia

JOB OPPORTUNITY: Manager, Victim Services (15 month term role)

Manager, Victim Services– Competition # 2-19


Founded in 1928 and celebrating its 90th year, FSGV is a charitable organization with nearly 100 social services programs and 500 employees across Vancouver and the Lower Mainland.

Our values:

  • Innovation
  • Integrity
  • Diversity
  • Optimism
  • Excellence

FSGV commands respect in the community while envisioning and impacting brighter futures for the people we serve. We provide a supportive workplace for our staff and professional, effective services for our clients, including counselling, therapy, advocacy, education, employment support and community services.


The Program Manager is responsible for the management, quality, and supervision of the designated program areas. As a member of the management team, the Program Manager supervises staff members, gives oversight to program budgeting, ensures adherence to program contracts, as well as fosters relationships with funders and other internal and external parties. The manager will work with colleagues and co-workers in collaboration with key internal and external stakeholders to achieve excellence in client and family centred care, within a complex multi-site environment that extends to the community.


  • Relevant Masters degree from an accredited institution in Social Work, Counselling, Psychology, Human Sciences or other related field
  • Minimum 7+ years’ experience in a relevant domain
  • Experience managing and leading team members, preferred

Knowledge, Skills, Abilities

  • Awareness of community resources and competence in working with a multi-cultural community.
  • Strong understanding of program management & development, and victim support services: crisis intervention, emotional support, information, advocacy and navigation of CJS and social services.
  • Demonstrated understanding of a feminist, anti-oppressive, trauma-informed analysis for supporting trauma survivors.
  • Knowledge of current counselling theories, strategies, and practices around victim services, trauma, and sexual and domestic abuse.
  • Strong ability to collaborate with internal and external stakeholders; to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships, and service potential within a complex, multi-site environment.
  • Demonstrated ability to work cooperatively and effectively with justice system personnel and other victim service and community programs.
  • Ability to attend to individual projects within the program and balance competing priorities, while implementing long-term goals and objectives to achieve successful program outcomes.
  • Ability to function both independently and as a member of a professional team.
  • Intermediate computer literacy with MS Office (word processing, spreadsheet and/or database)


  1. Program Management
  • Communicate program specific, strategic direction incorporating FSGV’s vision and values and ensure integration into practice by interdisciplinary team members. 
  • Oversight of program finances for 12 budgets and 3 unfunded positions: i.) Collaborate with the Vice President in program budget development to complement strategic direction within existing fiscal constraints and using best utilization methods to thoroughly monitor and adhere to allocated budget; ii.) Monthly review of financial statements with Finance to discuss individual program budgets; iii.) Advocacy with funders/stakeholders around better utilization of unused monies, in order to better leverage dollars for client service.
  • Meet regularly with staff individually and as a team to ensure clarification of roles of team members, adherence to accreditation and practice standards, and safe delivery of care. 
  • Ensure that program activities operate within the policies and procedures of the Agency and in compliance with funder contracts; field all concerns/incidents that affect program mandate, agency policy, personnel issues and community relations.
  • Provide monthly file support, mentoring and performance management for 17+ program staff with direction, input, feedback, debriefing, formal file review and employee performance evaluations.
  • Recruit, interview and select well-qualified program staff as required, and ensure all program staff receive orientation and appropriate training in accordance with agency and accreditation standards.
  • Attend relevant meetings with community stakeholders to contribute to best practice, and participate in community engagement and industry issues. Sit on 20 community tables, in addition to regular contact with multiple community collaboration contacts.
  • Develop and maintain professional relationships with government agencies, funders and all professional and non-professional groups or individuals involved with the programs, including relevant legal/social/community agencies, education bodies and grant funders.
  • Develop and maintain professional relationships with VPD, NWPD, UBC RCMP, Richmond RCMP, Burnaby RCMP, New West/Burnaby/Vancouver MCFD offices, Treehouse Child and Youth Advocacy Centre, VACFSS, MPSSG, CFO, and multiple other community partners.
  1. Program Planning
  • Assist in researching, developing and writing funding proposals for programs to ensure the continuous delivery of service.
  • Develop new victim services initiatives in alignment with strategic direction of FSGV & program
  • Develop, recommend, implement, and evaluate staffing patterns, rotations and vacation schedules to ensure correct staffing levels are maintained in order to meet client needs.
  • Program Quality
  • Write 40+ reports on programs and services annually, for senior management and for funders.
  • Report evaluation findings and recommend changes to enhance programs as appropriate.
  • Identify, evaluate and take appropriate action to mitigate any risks associated with program


FSGV offers purposeful careers, serving the most vulnerable members of our community. This role offers you the opportunity to make a positive impact in our community. We provide a comprehensive compensation package, with pension and generous extended health benefits for our regular staff.

FSGV supports career development, offering mentorship and professional advancement in a supportive environment. We recognize the importance of work-life balance, wellness and a safe, inclusive and welcoming workplace that values diversity and respect for all.

Work Hours: 35 hours/week, M-F

Term:  As this is a maternity leave coverage, the length of the term may be extended.

Salary: Mgr 3, $35.36/hr ($64,355.20 annual)

Location: Work in the culturally vibrant Vancouver neighbourhood of Commercial Drive & East Broadway


If this describes you, please send us your resume and cover letter providing relevant details (indicating the competition number # 2-19 in email subject line). Tell us where you heard of this opportunity, outlining your interest and demonstrating your relevant experience for this role in your cover letter.

FSGV is an equal opportunity employer. If you require a disability-related accommodation in order to participate in the recruitment process, please email your contact information to for follow-up.

Send your application to: by January 18, 2019

Only short listed candidates will be contacted for interviews and will receive a complete Job Description. Thank you for your interest in working with our great team.

FSGV is committed to the principles of diversity. We encourage applications from qualified people of all gender expressions and identities, sexual orientations, visible minorities, Indigenous persons and persons with disabilities.

This job is from CharityVillage