Family Services of Greater Vancouver

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117-18 Victim Support Worker - Richmond

Dec 11, 2018
Various Locations, British Columbia
Early Career

JOB OPPORTUNITY: Victim Services Worker - Richmond

Victim Services Worker - Richmond Competition #117-18





Founded in 1928 and celebrating its 90th year, FSGV is a charitable organization with nearly 100 social services programs and 500 employees across Vancouver and the Lower Mainland.


Our values:

  • Innovation
  • Integrity
  • Diversity
  • Optimism
  • Excellence


FSGV commands respect in the community while envisioning and impacting brighter futures for the people we serve. We provide a supportive workplace for our staff and professional, effective services for our clients, including counselling, therapy, advocacy, education, employment support and community services.



  • S.W. or relevant B.A. plus two years related work experience
  • Experience and familiarity with the justice system and social services
  • Knowledge of Provincial Policy on Violence Against Women in Relationships
  • Knowledge of Crime Victim Assistance Program
  • Knowledge of dynamics of violence in intimate relationships, sexual assault, criminal harassment and sexual/physical abuse in childhood
  • Knowledge of crisis intervention and support skills
  • Ability to work independently and on a team
  • Ability to work cooperatively and effectively with justice system personnel and other victim service and community programs
  • Understanding of paralegal or legal issues
  • Understanding of cross-cultural and equity issues
  • Computer skills
  • Possess valid BC driver’s licence and have access to a vehicle
  • Second language is an asset



This full time position (35 hours per week) reports to the Manager of the Counselling, Trauma & Victim Services Division.  The Program provides specialized services to adult victims of violence in intimate relationships, sexual assault and criminal harassment; adult survivors of child abuse (both physical and sexual); and child and youth victims of physical and sexual abuse (and non-offending family members).



To ensure that specialized services are appropriate to the nature of the victimization of the clients and to their subsequent level of involvement with the criminal justice system; to lessen the impact of crime and trauma on victims and assist in their recovery; to ensure that survivors are effectively supported through the justice process and to help survivors cope with the effects of the crimes committed against them.  In addition, support is provided to non-offending family members and friends who are close to the immediate victim


  1. Emotional Support and Crisis Response: Provide short-term emotional support specific to victims’ unique concerns and needs.  Provide crisis response service during regular program hours.  Support victims who report to police and those who choose not to report to police.  Provide support to victims throughout their participation in the justice process.  Promote and support victims’ needs and rights in the justice system and in the community.
  1. Information: Provide case-specific information and general information about the justice system and the Victims of Crime Act.  Provide other information as required, such as:  information on criminal justice system principles/functions and process, definition of arrest rights of the accused, investigation status, roles of criminal justice system representatives, levels of court/court procedures, updates on court case progress, court orders/probation/post-sentencing, dynamics of abuse, etc.  Provide crime prevention and safety planning information in order to help victims stay safe.
  1. Practical Assistance: Assist victims in completing forms such as Crime Victim Assistance applications and victim impact statements.  Assist with safety planning, including facilitating appropriate access to safety devices such as personal alarms for high-risk victims.
  1. Court and After Court Support: Provide victims with information about criminal court process and specific court result information as the case proceeds through the criminal justice process.  Provide witness orientation and act as liaison with Crown counsel.  Provide other court-related support as needed such as debriefing reactions to case outcomes.  Inform client of alternative options, explain provincial and federal corrections systems and the role of parole boards; inform clients of their rights to access information on the status of the offender’s sentence, access and provide information about the corrections system regarding offender applying for parole; provide assistance with verbal communications, written submissions and/or in-person attendance at the parole hearing; prepare clients for eventual release of the offender.
  1. Accompaniment: Facilitate accompaniment and/or transportation to police, Crown counsel, court, community services or hospital in cases of serious crime and/or where victims are particularly vulnerable.
  1. Referrals and Community Liaison: Refer to appropriate resources when needed, such as counselling resources, job training, legal aid, medical services, as well as local, provincial and community-based resources for victims of crime. Advocate with other services as appropriate and needed. Maintain contact and network with other service providers as appropriate around specific cases and/or general issues, liaise and share general and specific information with other Victim Service programs.  Participate on the Victim Services Coordinating Committee as required; sit on community committees as appropriate.
  1. Public Education: As time allows, provide education programs on issues of criminal victimization, victim services and prevention.
  1. Protective Measures: Work with other professionals in the community to continue to create and support a coordinated community response to facilitate the safety of victims at high risk of violence.
  1. Administration: Meet administrative expectations of agency and program, including file and record-keeping, data collection and submission of statistics.
  1. Supervision: Participate in individual and team supervision as required.  Examine one’s work from an understanding of a power analysis.



FSGV provides a comprehensive compensation package, with pension and generous extended health benefits for our regular staff.


FSGV supports career development and training for staff to reach their potential, offering mentorship and professional advancement in a supportive environment. We recognize the importance of work-life balance, wellness and a safe, inclusive and welcoming workplace that values diversity and respect for all.


Work Hours: Full-time based on 35 hours per week 

Salary: $1,621.20 bi-weekly (GS8, Step 1), with a competitive benefits package and pension

Location: Richmond, BC



If this describes you, please send us your resume and cover letter (indicating the competition number 117#-18 in email subject line). In your cover letter, please outline your interest and relevant experience for this role, and tell us where you heard about this opportunity.


FSGV is an equal opportunity employer. If you require a disability-related accommodation in order to participate in the recruitment process, please email your contact information to for follow-up.


Send your application to: Cheryl Melder, Manger, Victim Services, at

Post End Date: Open until filled


Only short listed candidates will be contacted for interviews. Thank you for your interest.


FSGV is committed to the principles of diversity. We encourage applications from qualified people of all gender expressions and identities, sexual orientations, visible minorities, Indigenous persons and persons with disabilities.


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