Family Services of Greater Vancouver

This job is no longer available.

105-18 Assistant Program Manager Directions Youth Services

Oct 19, 2018
Vancouver, British Columbia
Early Career


Directions Youth Services provides 24/7 support to at-risk, homeless and street-involved youth under 25.  Vancouver’s most vulnerable youth can connect with supports, get counselling for trauma, mental health or substance issues, and transition to more permanent housing.  Directions operates several facilities and programs for youth throughout Vancouver.

Directions is a division of Family Services of Greater Vancouver (FSGV), which for 90 years has provided trauma counselling and essential resources for children, families and individuals facing all kinds of life’s challenges.


Reporting to the Manager, the Assistant Manager supervises the evening programming at Directions Youth Services Centre.  The Assistant Manager has responsibilities for program staff, including selection, performance management, discipline and dismissal.  This individual supervises case management (to plan, develop, implement and oversee client engagement strategies) and the creation of individual service plans for youth.  With the support of the Division and program team, this individual will plan, develop, implement and oversee the ongoing day-to-day operations of evening programming.


Program Management:  With support of the Manager, oversees the day-to-day operation of the "Dusk to Dawn" evening programs by ensuring the necessary facilities and equipment are in place, program guidelines and polices are adhered to and program standards are met.

Program Planning:  With support of the Manager, plans, formulates, implements and evaluates program goals, objectives, policies and procedures.

Program Quality:  Reviews and evaluates client progress, makes adjustments to service plans as required and provides follow-up planning.  Provides on-floor support when required.

Performance Management:  Supervises & evaluates staff and monitors daily operations by performing duties such as assigning work, providing feedback on performance and conducting performance evaluations.


Education and Training:

  • Bachelor’s Degree in Social Work, youth care, or related field
  • First Aid, FoodSafe level 1, Non-Violent Crisis Intervention certificates are assets


  • Five (5) years' experience working with homeless and / or at-risk youth, plus three (3) years' managing and leading team members
  • Training or experience in addictions and youth work
  • Knowledge of mental illness
  • Thorough knowledge of adolescent development, at-risk youth and the child welfare system
  • Excellent organizational, time management, analytical and problem-solving skills
  • Equivalent combination of education, training and experience will be considered


  • Friendly work environment
  • Flexible working hours
  • Support the local community
  • Rewarding experience
  • Excellent benefits, including Pension


Please submit your resume and cover letter (indicating the competition number #105-18 in the email subject line) outlining your interest and relevant experience to:

**if you are an internal candidate, please indicate “INTERNAL” in the subject line of the email**

Send your application to:

FSGV is an equal opportunity employer.  If you require a disability-related accommodation in order to participate in the recruitment process, please email your contact information to for follow-up.

Salary / Pay Grade:  GS11 Step 1 ($1,992.90 bi-weekly), plus excellent benefits, including Pension

Hours of Work:  Sunday to Thursday 3pm – 11pm

Start Date:  As soon as possible

Closing Date:  October 19, 2018

Only shortlisted candidates will be contacted for interviews.  Thank you for your interest.

FSGV is committed to the principles of diversity.  We encourage applications from qualified people of all gender expressions and identities, sexual orientations, visible minorities, Indigenous persons and persons with disabilities.

This job is from CharityVillage