Export Development Canada

Ottawa, Ontario
This job is no longer available.

Debt Services Manager, Claims & Recoveries

Jun 21, 2019
Ottawa, Ontario
Entry Level


EDC is Canada’s export credit agency, offering information, knowledge and innovative commercial solutions to help Canadian exporters and investors expand their international business. We take on risk so Canadian businesses can take on the world.

When you join our team, you’ll be helping Canadian companies bring their vision, passion and innovation to the global marketplace. Your knowledge and expertise will support more than 10,000 Canadian companies and their customers in as many as 200 markets worldwide. You’ll work shoulder-to-shoulder with the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making a difference every day—for companies, for Canada and for the people you work with.

Year after year, EDC has been recognized as a Top 100 and Top Family-Friendly Employer.

Team Overview

The Claims & Recoveries (CARD) team provides innovative debt management solutions to Canadian exporters and investors.  The team is looking for a motivated Debt Services Manager (DSM) who will actively participate in the attainment of the team's objectives by ensuring quality service to external Insurance Group clients throughout the debt life-cycle.

Discipline Summary

  • Assesses medium and high complexity debt files through the overdue and/or recovery stages of the debt management process
  • Participates in developing and recommending loss mitigation strategies for problem buyers. Participates in continuous process improvement initiatives to streamline operations

Key Responsibilities

  • Manages a portfolio of debt files through the overdue and/or recovery stages of the debt management process
  • Takes prompt action to initiate loss mitigation strategy, monitor the recovery of standard paid claims and provide recovery strategy for high complexity paid claims
  • Evaluates straight forward settlement proposals so as to maximize recoveries on standard insured losses to ensure optimum benefit for EDC and its clients.  With minimal input and oversight from colleagues, this may involve direct intervention, dispute resolution skills, negotiation and influencing skills with defaulting buyers and other parties
  • Interacts with business teams and other stakeholders on basic policy issues, loss experience, claim process advice and recovery operations
  • Assist Insured with loss mitigation and recovery strategies
  • Reviews and interprets business documents and commercial agreements
  • Reviews legal documentation and potentially attend litigation procedures such as settlement/ mediation conferences or trial

Screening Criteria

  • Undergraduate degree in Accounting, Business Administration, Finance, Commerce or other relevant discipline
  • Minimum 2 years of experience in insurance underwriting or related experience
  • Minimum 2 years of experience in debt collection
  • Basic knowledge of insurance underwriting principles and practices
  • Excellent verbal and written communication skills in English and French


  • Knowledge of legal concepts dealing with collection and bankruptcy
  • Experience and understanding of credit, financial statements and analysis
  • Basic transactional and customer service experience at a commercial financial institution
  • Experience in the Financial Services and/or Insurance industry
  • Strong attention to detail and ability to work in a fast-paced environment

Salary Range


  • Please be advised that this position is based at our Head Office in Ottawa. Relocation assistance is available for eligible candidates.

Only candidates selected for an interview will be contacted.

Application deadline: June 21, 2019, 11:59 p.m. EST on www.edc.ca/careers

EDC is committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation.

Candidates must meet the requisite government security screening requirements.


Primary Location: Canada-Ottawa

Schedule: Full-time

Job Type: Permanent