Customer Care Operations Associate
EDC is Canada’s export credit agency, offering information, knowledge and innovative commercial solutions to help Canadian exporters and investors expand their international business. We take on risk so Canadian businesses can take on the world.
When you join our team, you’ll be helping Canadian companies bring their vision, passion and innovation to the global marketplace. Your knowledge and expertise will support more than 13,000 Canadian companies and their customers in as many as 200 markets worldwide. You’ll work shoulder-to-shoulder with the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making a difference every day—for companies, for Canada and for the people you work with.
Year after year, EDC has been recognized as a Top 100 and Top Family-Friendly Employer.
Team & Job Overview
EDC Customer Care is a centralized service team who provides professional support to our customers, bankers, brokers and partners from 8am to 8pm ET coast to coast.
Our team provides value-add customer service throughout the life cycle of the customer journey. The Customer Care Operations Associate primarily supports team business operations. This is a critical new role to streamline our operating model. We are looking for someone who is excited about supporting a very agile and collaborative team, who will help us support, evolve and build new streamlined processes and procedures to maximize the efficiencies of workflows within our team.
How to apply
Only candidates selected for an interview will be contacted.
Application deadline: Friday, January 15, 2021, 11:59 p.m. EST on www.edc.ca/careers
EDC is committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation.
Candidates must meet the requisite government security screening requirements.
Primary Location: Canada-Ottawa
Job Type: Permanent