Customer Care Associate (Anticipatory)
EDC is Canada’s export credit agency, offering information, knowledge and innovative commercial solutions to help Canadian exporters and investors expand their international business. We take on risk so Canadian businesses can take on the world.
When you join our team, you’ll be helping Canadian companies bring their vision, passion and innovation to the global marketplace. Your knowledge and expertise will support more than 10,000 Canadian companies and their customers in as many as 200 markets worldwide. You’ll work shoulder-to-shoulder with the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making a difference every day—for companies, for Canada and for the people you work with.
Year after year, EDC has been recognized as a Top 100 and Top Family-Friendly Employer.
EDC Customer Care is a centralized service team based out of Ottawa, who serve the Credit Insurance line of business and provides support to customers, bankers, brokers and partners from 8:30 am – 5:00 pm coast to coast (7am - 8pm EST).
The Customer Care Associate primarily acts as the inbound point of contact for all credit insurance activities. You will provide value-add customer service throughout the life cycle of the customer journey. You will enhance the overall customer experience through strong operational and performance management, and work to improve processes and services by sharing customer stories and collaborating with team members and internal stakeholders on an ongoing basis.
How to apply
Only candidates selected for an interview will be contacted.
Application deadline: Friday, January 15, 2021 11:59 p.m. EST on www.edc.ca/careers
EDC is committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation.
Candidates must meet the requisite government security screening requirements.
Primary Location: Canada-Ottawa
Other Locations: Canada-Vancouver
Job Type: Permanent