Export Development Canada

Ottawa, Ontario

Associate, Commercial Markets & Small Business - Remote, Anywhere in Canada

Jan 28, 2022
$46,600 - $69,900, plus performance-based incentive
Ottawa, Ontario

EDC is Canada’s export credit agency, offering information, knowledge and innovative commercial solutions to help Canadian exporters and investors expand their international business. We take on risk so Canadian businesses can take on the world.

When you join our team, you’ll be helping Canadian companies bring their vision, passion and innovation to the global marketplace. Your knowledge and expertise will support more than 13,000 Canadian companies and their customers in as many as 200 markets worldwide. You’ll work shoulder-to-shoulder with the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making a difference every day—for companies, for Canada and for the people you work with.

Year after year, EDC has been recognized as a Top 100 and Top Family-Friendly Employer.

Team Overview  

The Commercial Markets & Small Business Group is looking for an energetic, self-motivated, adaptable and resourceful Associate who will be supporting a team of sales and business development professionals. Reporting to the Sales Operations Manager, the Associate will be responsible for new business and renewal application submission support, client and partner management as well as client and prospect research. The team is comprised of Associates and Senior Associates located with the district sales teams across Canada with their team leader located in Ottawa. The Associate is expected to contribute to both the national and district teams' overall success by delivering quality services and adopting/improving national standards. The Associate should feel at ease in working in a matrix leadership structure and in a virtual team.

Discipline Summary

  • Supports sales operations by various activities
  • Maintains and enforces data quality
  • Uses business software applications to perform data entry based on governance standards
  • Identifies, enhances and follows specific processes and procedures to maximize the efficiencies of work flows to which the support is being provided
  • May provide support to the district office’s administrative functions

Key Responsibilities

  • Works with and supports the Account Managers by qualifying and advancing transaction applications and by coordinating the work with external and internal partners (i.e. banks, underwriting)
  • Researches company information for prospecting and Know Your Customer purposes
  • Coordinates with the customer/bank to receive all required documentation for the renewal process of EDC’s working capital solutions
  • Reviews required documents for accuracy and completeness prior to submitting opportunities to underwriting
  • Inputs data into the Customer Relationship Management system to enable quality reporting and decision making

Screening Criteria

  • College Diploma or Undergraduate Degree in Business Administration, Marketing or related field
  • 0-2 years of experience in marketing, sales operations or related experience
  • Strong written and spoken communication skills in English and French
  • Strong knowledge in the operation of computer applications (e.g. Word, Excel, Outlook and other related programs) and ability to work with computer-based applications (client management systems, etc.)


  • Understanding of financial and accounting terms
  • Prior experience in sales support
  • Prior experience working in a financial institution or corporate entity

Salary Ranges

  • Associate:  $46,600 – $69,900, plus performance-based incentive


  • For this position, EDC is recruiting top talent across Canada. We offer full flexibility to work remotely during and after the pandemic. 

Please note that EDC will be following a mandatory vaccination policy.

How to Apply