Export Development Canada

Ottawa, Ontario

Administrator/Coordinator, Commercial Markets & Small Business - Kitchener

Mar 23, 2018
Across Canada
Entry Level, Early Career
EDC is Canada's export credit agency, offering information, knowledge and innovative commercial solutions to help Canadian exporters and investors expand their international business. EDC's knowledge and partnerships are used by more than 7,400 Canadian companies and their global customers in up to 200 markets worldwide each year. In 2017, EDC has been recognized as a Top 100 Employer and a Top Family-Friendly Employer. 
EDC is financially self-sustaining, and is a recognized leader in financial reporting and economic analysis.

The Commercial Markets & Small Business Group is looking for an energetic, self-motivated and resourceful Administrator/Coordinator, for our new Kitchener office, who will be supporting and assisting a team of sales and business development professionals. Reporting to the District Manager - South West Ontario, the Administrator/Coordinator will be the first point of contact for this office, and responsible for work flow management and support, knowledge and information management, team administration as well as internal processes and quality assurance. The incumbent is expected to contribute to the Team's overall success and effectiveness in the delivery of quality service and value added to our customers.

Discipline Summary

  • Supports general business operations by providing various administrative support activities as a generalist or in a combination of Disciplines in the Administrative Services Function.
  • Provides administrative support to the Regional Vice-President and/or nonexecutive employees or groups in the organization.
  • Uses business software applications to prepare correspondence, reports, presentations, agendas, minutes, or perform data entry.
  • Receives screens and directs incoming calls, visitors, mail and e-mail.
  • May arrange business travel, coordinate meeting arrangements, and/or track expenses.
  • Identifies, enhances and follows specific processes and procedures to maximize the efficiencies of office work flows to which the support is being provided.

Key Responsibilities

  • Provides administrative services to team including, but not limited to handling correspondence, coordinating agendas, managing workflows, sourcing and routing required customer information, processing inquiries. updating the team’s BCP, etc.
  • Provides logistics and administrative support for events in Ontario
  • Responsible for the management of team budgets, including budget maintenance and timely update and reporting thereof, individual expense tracking and follow up as well as interaction with relevant internal stakeholder groups.
  • Responsible for travel management: approval tracking, arranging logistics (incl. complex travel arrangements), and expense reimbursement processing and ancillary requirements.
  • Contributes to the use and effectiveness of the Team’s Management Systems (Visual metrics, dashboard, etc.)
  • Coordinates and administers team activities and meetings: logistics, arranging relevant materials and technology, recording action items
  • Solves administrative problems and initiates improvements to administrative standards, controls and processes including reporting and analysis of operational statistics
  • Provides file, document or information storage and retrieval services including classification, organization and electronic data/Information entry or sourcing
  • Periodically will assist with ongoing project work conducted by the team
Screening criteria
  • Completion of secondary school
  • Minimum 3 years of experience in administrative field, including calendar, email, budget management, event coordination and information management with exceptional customer service
  • Strong knowledge in the operation of computer applications (e.g. Word, Excel, Outlook and other related programs) and ability to work with computer based applications (client management systems, etc)
  • Willingness to attend training in Mississauga


  • Degree in Business Administration or related relevant discipline
  • Experience in financial services and/or a corporate environment
  • Experience in business analytics, data management and reporting
  • Proficient in social media platforms for purposes of event promotion
  • Experience in event coordination from inception to follow-up of event participants
  • Bilingualism (English and French)

Salary Range

  • $45,000 - $67,000 + performance based incentive

How to apply

Only candidates selected for an interview will be contacted.

Application deadline: March 23, 2018, 11:59 p.m. EST on www.edc.ca/careers

EDC is committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation.

Candidates must meet the requisite government security screening requirements.

How to Apply