Enterprise Holdings

Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in North America. With over 10,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues over $22 billion. 

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch. 

This is a part-time position based out of our branch location in North Vancouver (751 Marine Driver, North Vancouver, BC, V7M 1H4). This position pays $15.50 per hour. 

The schedule for this position is as follows:

Monday - 7:30am-5:30pm

Tuesday - 7:30am-5:30pm

Friday - 7:30am-5:30pm

Saturday - 9:00am-3:00pm

These hours are flexible (35 hours max). 

Responsibilities:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services 
•  May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Qualifications:

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service, retail, or administrative support experience
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
• Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.