Enterprise Holdings

This job is no longer available.

Customer Service Representative - Edmonton - North West

ASAP
Edmonton, Alberta
Entry Level

Equal Opportunity Employer/Disability/Veterans 

We have an immediate opening for a Part Time Customer Assistance Representative (CAR) in our Edmonton offices. The Customer Assistance Representative would  provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in our location. 

Location: 8640 Yellowhead Trail NW Edmonton, AB T5B 1G1

Pay: $15.60/hour

Responsibilities:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  •  May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned


Qualifications:

 

  • Must be at least 18 years old
  • 2 year College Diploma 
  • Must have at least 2 years prior customer service, retail, or administrative support experience
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future
  • No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
  • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years
  • Apart from religious observation, must be able to work:
    • Sunday 11am-6pm
    • Monday 7:15am-2pm
    • Friday 12pm-6pm
    • Saturday 9am-3pm