Manager, Community Development & Learning
THE TEAM: Community Practice, Quality and Integration, Community Partnership and Integration
The Community Partnership and Integration (CPI) department at Doctors of BC is a part of the Community Practice, Quality and Integration (CPQI) team. The CPI department works to support the mandate of General Practice Services Committee (GPSC), a partnership between Doctors of BC and the provincial government, by strengthening physician leadership and engagement to advance an integrated system of care in BC, as well as supporting the capacity of Divisions of Family Practice to achieve impact through local and regional partnerships and engagement.
Local Divisions of Family Practice support family physicians to work together to provide the best possible patient care for the citizens of their community, and to maximize professional satisfaction. The Provincial Divisions Office supports the work of local Divisions at a local, regional and provincial level to enable alignment with provincial strategic directions, resources and supports.
THE JOB: Manager, Community Development & Learning
Reporting to the Director, Community Partnership and Integration, the Manager, Community Development and Learning strengthens the capacity of Divisions of Family Practice and their members with the goal of enabling them to positively impact the integration of primary health care, locally, regionally and provincially.
In collaboration with key stakeholders and subject matter experts, the Manager, Community Development and Learning will design and recommend a full learning strategy on behalf of CPI and CPQI, within a solid frame of adult education principles. This role will also be responsible for the Impact Measurement Framework (IMF) process as the primary method for tracking Divisions’ ongoing change management and community capacity building progress and needs. This role has two direct reports.
WHAT SUCCESS LOOKS LIKE
Learning & Knowledge Management
- In collaboration with key stakeholders and subject matter experts, design and recommend a full learning strategy on behalf of CPI and CPQI, within a solid frame of adult education principles.
- Strengthen the collection and curation of knowledge by working with CPQI and Division of Family Practice teams and applying knowledge dissemination strategies to effectively learn from one another.
- Expand the culture and practice of learning and knowledge exchange inside the organization and across the Divisions of Family Practice in BC.
- Deliver a comprehensive set of knowledge and capacity building resources that:
- provide individuals with knowledge, skills and technical assistance.
- provide Divisions with resources to enhance their functionality and effectiveness; these include creation and support of communities of practice and/or cohorts focused on basic nonprofit organizational effectiveness.
- provide networks of Divisions with resources to actualize their collective role in community, regional and provincial systems; these include resources to support meaningful engagement with health authorities, First Nations partners, and patients.
- Manage a cross-departmental team to design and deliver Divisions’ learning events and the annual GPSC Summit.
- Manage the SFU Leadership Management Development Program.
- Manage and expand the Divisions Online Knowledge Base: design, recommend and supervise the process and resources to continue building and to sustain the Resource Catalogue.
- Ensure sharing / publication of reports, evaluations, measures of impact, etc.
- Coordinate with department directors to report regularly on standard metrics, provide analysis, facilitate discussion of a learning strategy, and present to leadership team and GPSC as needed.
- increase the strategic alliance of different teams within CPQI by coordinating their approaches and learnings with communities, doctors, Divisions and other external bodies.
- Working across the department teams (e.g. evaluation team) determine and implement dissemination strategies to share and learn from work.
Member Engagement & Physician Leadership
- Work with the Executive Director, GPSC, and the department heads to develop and coordinate the GPSC member engagement and physician leadership strategy.
- Work closely with divisions to introduce meaningful concepts, strategies and tools to foster the cultivation and engagement of physician leaders.
- Evaluate current status and best practices and share across divisions as required.
- Manage the Impact Measurement Framework (IMF) process as the primary method for tracking Divisions’ ongoing change management and community capacity building progress and needs.
- Develop internal systems and organizational capacity for the implementation, management, and assessment of Divisions’ outcomes and impacts using the Impact Measurement Framework.
- Work closely with Divisions to introduce meaningful and practical measures for the Framework.
- Work with CPQI teams to develop insights about the impact and lessons learned about our collective work for informed decision-making and for communication to stakeholders.
- Support the circulation of, and discussion about, IMF evaluation results in a range of formats, including through webinars, workshops and briefings, and to a range of internal and external stakeholders.
- Manage the CD&L team’s priorities through the development and regular review of the team’s operational plans, implementation schedules and annual budgets.
- Develop, implement and review their team’s annual plan in line with the CPQI strategy and annual work plan.
- Provide performance management and support to direct reports ensuring they drive performance and results and work as high performing members of the team.
- Role model DoBC values and ensure that staff adhere to our values and organizational policies and procedures.
- Identify and cultivate relationships with other evaluators in Divisions and HA who are working in their field of interest to share lessons learned.
- Serve as team leader for internal evaluations and initiate and oversee/support evaluations conducted with external evaluators, partners or consultants.
WHAT YOU BRING
- A degree in a discipline related to health, business or public administration and 10+ years’ experience designing and delivering capacity building learning programs and resources.
- Demonstrated leadership – daily supervision, employee development, performance management and mentorship.
- Experience working with a range of organizations from small grassroots to multi-service, multi stakeholder organizations, along with knowledge of current organizational development approaches with strong emphasis on transformative learning and change and experience with successfully designing and implementing leadership development programs, frameworks and strategies in complex environments.
- Demonstrated knowledge and experience in program evaluation.
- Sound knowledge of standards of professional practice with respect to transformative learning, change, quality improvement, multi-media instructional technology, and organizational learning theory.
- Strong project management, prioritization, and planning skills with demonstrated success producing high quality deliverables on time and within budget.
- Excellent strategic thinking skills, with the ability to operationalize concepts and transform ideas into action as well as apply research findings to ongoing program development.
- Ability to communicate and interact with diplomacy and respect across diverse cultures, negotiating and influencing within a collaborative framework.
- Effective oral and written presentation and interpersonal communication skills, strong interpersonal and diplomatic skills as well as political and facilitation skills.
- Excellent judgment in setting priorities, identifying issues and determining action required when working under pressure and deadlines.
Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.
Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.