CPA Ontario

CPA Ontario is currently in search of an Education Coordinator (Exam Logistics) who will be responsible for providing support to the Education team engaged in running examination centres for the Professional Education Program (PEP), Preparatory Program (PREP), and Common Final Examination (CFE). In this role, you will be performing various tasks related to the preparation, execution and follow-up of exams to ensure the accurate and efficient production and delivery of the examination process. 

What You’ll Be Doing:

Overseeing and coordinating the process for packaging, shipping and receiving exams and supplies to and from designated exam centres, as well as managing contractor schedules. 

Coordinating the unpacking processes and ensuring proper storage of supplies and retention of exam documents. 

Supporting the exam set-up process at Toronto exam centres, including ensuring student exam labels are placed at desks according to the floorplan, posting seating signage, and distributing supply bins.

Assisting in the hiring and training of contractors prior to each exam. 

Responding to student inquiries regarding the examination software and serving as an escalation point for any issues experienced at examination centres and resolving matters in a timely and efficient manner. 

Assisting with email communications on behalf of the Education department for various programs, such as exam results release, non-payment of fees, notice of ineligibility and more. 

Assisting in the drafting and review of exam policies and procedures and maintaining documentation. 

Participating in ongoing process improvement in the department. 

Who You Are:

A post-secondary graduate with a degree or diploma in Business Administration, Computer Science, English, Mathematics or other related discipline. 

Experienced with administration and customer service combined with strong organization, time-management and problem-solving skills.   

Technically savvy and knowledgeable in Microsoft Word, Excel (intermediate to advanced), PowerPoint, Outlook, SharePoint and Teams. Experience with Salesforce is considered an asset. 

A strong communicator (verbal and written) with excellent interpersonal and customer service skills and the ability to work well under pressure. 

Able to prioritize multiple deadlines and excel at time management combined with a high degree of attention to accuracy and detail.

Flexible and available to work outside of regular working hours when required, including early mornings, evenings and weekends and comfortable with working on-site in our Toronto office 5 days a week and travelling to exam sites within the Greater Toronto Area on a regular basis.   

Able to handle physical demands which includes frequent lifting of boxes between 10 and 30 pounds. 

What We Offer: 

A fast-paced environment. Collaboration, innovation and passionate professionals are at our core. We relentlessly pursue what’s next to unlock the full potential of you and us together. 

Flexible work environments. As part of our Hybrid work culture, we provide flexible, remote work options to support you in your career, in addition to in-office teamwork and collaboration.

Diversity and inclusion. We recognize the value in our differences and prioritize inclusivity to bring together the best talent to protect the public, advance the profession and enable CPAs to lead business and society forward. 

Ongoing learning and career growth. We want your career to skyrocket. We support unlimited career advancement and professional development opportunities with learning investments to promote your future growth. Thrive with us. 

Focus on your well-being. With industry leading benefits and wellness programs, including a healthy lifestyle allowance, mental health resources and more, we’re committed to your well-being.

Who We Are:  

We protect the public. We advance the profession. We enable CPAs to lead business and society forward. We ensure that our 100,000 members and 21,000 students meet the highest standards of integrity and expertise. We help them stay ahead of global market trends and abreast of regulatory change. CPAs represent a globally recognized, premium designation. Our Chartered Professional Accountants are valued by organizations in all industries for their financial expertise, strategic thinking, management skills and leadership. We believe that success happens when both business and society benefit. For information on the profession visit: cpaontario.ca.

We Appreciate Your Interest In CPA Ontario And This Position:

At CPA Ontario, we are committed to building high-performance teams. Our selection process is thorough, and all candidate applications are reviewed. Should your qualifications and experience meet the requirements of this role, a member of our recruitment team will contact you. We encourage you to set up CPA Ontario job alerts for positions that align to your experience and career goals. 

CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email accessibility@cpaontario.ca with “Accommodation Required” in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.