CPA Ontario is currently in search of an Education Coordinator who will be responsible for providing administrative support to the Pre-Certification Education team who are engaged in running the CPA examination centres. In this position you will handle email communications and informational documentation related to the Professional Education Program (PEP) enrolment process while providing students with excellent customer service.
What You’ll Be Doing:
Liaising with students by phone and email regarding enrolment in the Professional Education Program and responding to student inquiries and handling escalations from the call centre team and other internal departments.
Reviewing and making recommendations for all related student communications including online resources and ensuring that all processes are completed accurately, in compliance with the Harmonized Education Policy and within established timelines.
Conducting testing of enrolment functionality prior to each term and completing required testing of enhancements, performing routine edit checks to ensure integrity of student data, as well as participating in a variety of other projects.
Contributing to continuous improvement by identifying issues and trends, preparing summaries, creating email templates and training aides as well as making suggestions for issue resolution and recommending changes to processes and policies.
Who You Are:
A post-secondary graduate with a degree or diploma in Business Administration, Computer Science, English, Mathematics or other related discipline.
Experienced with administration and customer service combined with strong organization, time-management and problem-solving skills.
Technically savvy and knowledgeable in Microsoft Word, Excel (intermediate to advanced), PowerPoint, Outlook, SharePoint and Teams. Experience with Salesforce is considered an asset.
A strong communicator (verbal and written) with excellent interpersonal and customer service skills and the proven ability to handle challenging situations with good judgement, tact and diplomacy.
An analytical thinker, able to use sound judgement and apply reason, logic and critical thinking when making decisions and recommendations.
Able to prioritize multiple deadlines and possess exceptional attention to detail and commitment to accuracy and integrity of information.
Flexible and available to work outside of regular working hours when required during peak times and throughout exam periods, including early mornings, evenings and weekends on occasion.
Able to travel within the Greater Toronto Area as needed.
What We Offer:
A fast-paced environment. Collaboration, innovation and passionate professionals are at our core. We relentlessly pursue what’s next to unlock the full potential of you and us together.
Flexible work environments. As part of our Hybrid work culture, we provide flexible, remote work options to support you in your career, in addition to in-office teamwork and collaboration.
Diversity and inclusion. We recognize the value in our differences and prioritize inclusivity to bring together the best talent to protect the public, advance the profession and enable CPAs to lead business and society forward.
Ongoing learning and career growth. We want your career to skyrocket. We support unlimited career advancement and professional development opportunities with learning investments to promote your future growth. Thrive with us.
Focus on your well-being. With industry leading benefits and wellness programs, including a healthy lifestyle allowance, mental health resources and more, we’re committed to your well-being.
Who We Are:
We protect the public. We advance the profession. We enable CPAs to lead business and society forward. We ensure that our 100,000 members and 21,000 students meet the highest standards of integrity and expertise. We help them stay ahead of global market trends and abreast of regulatory change. CPAs represent a globally recognized, premium designation. Our Chartered Professional Accountants are valued by organizations in all industries for their financial expertise, strategic thinking, management skills and leadership. We believe that success happens when both business and society benefit. For information on the profession visit: cpaontario.ca
We Appreciate Your Interest In CPA Ontario And This Position:
At CPA Ontario, we are committed to building high-performance teams. Our selection process is thorough, and all candidate applications are reviewed. Should your qualifications and experience meet the requirements of this role, a member of our recruitment team will contact you. We encourage you to set up CPA Ontario job alerts for positions that align to your experience and career goals.
CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email firstname.lastname@example.org with “Accommodation Required” in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.