Covenant House Toronto

This job is no longer available.

Associate Manager, Donor Services

Nov 30, 2018
Various Locations, Ontario
Early Career

Associate Manager, Donor Services

Full-time Position

Covenant House is Canada's largest agency serving at-risk, homeless and trafficked youth.  Covenant House changes lives by providing the widest range of services and support to as many as 300 youth a day.   A national leader, we educate and advocate for change by influencing public policy and delivering prevention and awareness programs.

Covenant House is seeking a self-directed individual with strong people management, communication and process management skills to supervise our Donor Care Team of 6 Full-time staff and up to 10 additional seasonal staff.  This position will be responsible for delivering an exceptional and consistent donor experience by developing and managing staff, improving processes and systems and ensuring regulatory and organizational requirements.

Your work will include daily workflow management, oversight for gift processing, receipting and donor acknowledgement and call centre, data integrity and hygiene, timely and accurate responses to donor requests and troubleshooting technical and customer related issues with appropriate departments.

The qualified candidate will have a minimum of a college diploma in a related field and or 5 years’ experience in a customer care environment and call centre with a minimum of 2 years in a supervisory role.  This individual must have excellent interpersonal skills, experience training staff, creating training and workflow documentation, an understanding of operational systems and efficiencies including basic audit controls and experience with Microsoft office at an intermediate level. Experience with the Raiser’s Edge is an asset

Interested candidates should submit their cover letter and resume to Human Resources, on or before Friday November 30, 2018.

Fax: 416.204.7030  •  Email:  •  Website:

We thank all applicants however, only those candidates selected for an interview will be contacted. 

As an employer, Covenant House is committed to building an organization that reflects the diversity of our clients and the communities we serve. We encourage applications from qualified individuals who represent diverse communities.

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