Compass Group

Senior Hospitality & Training Manager

Ongoing
Competitive
Mississauga, Ontario
Early Career

We believe that every Resident deserves warm and caring hospitality, healthy delicious meals, and a clean safe place to live. When you work with us you are part of something bigger, something that touches a Senior's life, puts a smile on their face, and gives them comfort. The successful candidate will build on an existing vibrant learning culture that enhances the skills, knowledge and abilities of our associates to ensure that they go home every day knowing they truly make a difference by connecting, serving and caring.

Now, if you were to come on board as our Senior Hospitality & Training Manager , we'd ask you to do the following for us:

  • Manage a dynamic portfolio of Marquise specific Hospitality and Training programs including, but not limited to Resident First, My Great Start, Marquise Leadership Pathway and the Marquise Micro Training Library
  • Manage and supervise the Hospitality and Training Team
  • Administrate of the current MY LMS system for the Marquise sector by the tracking and evaluation of training programs to ensure appropriate business impact
  • Facilitate face-to-face training for a variety of levels management and front line associates
  • Facilitate training to groups of various sizes as well as one on one delivery
  • Facilitate training programs using blended learning techniques
  • Providing "train the trainer" support to assist in the provision of training to our widely decentralized organization
  • Conduct research into programs and tools leading to the best options for delivery
  • Maintain a self-directed approach to staying current on best practices in the marketplace

Think you have what it takes to be our Senior Hospitality & Training Manager ? We're committed to hiring the best talent for the role. Here's how we'll know you will be successful:

  • 5+ years' experience in developing and facilitating training sessions in a corporate environment
  • Undergraduate university degree required, or 3 year college diploma with experience
  • Strong evidence of continuous learning
  • Proven ability to employ adult learning principles throughout the instructional design and facilitation processes
  • Experience in coaching and mentoring manager
  • Excellent communication (written & verbal) and interpersonal skills
  • Proficient in Word, Excel, Outlook and PowerPoint
  • Proficient in Articulate Story Line and Learning Management Systems
  • Great consultative skills with strong ability to influence all levels of professionals
  • Strong project & time management skills (planning, analysis, organizing and prioritizing)
  • Ability to work independently and as part of a team
  • Willing to travel up to 40% (within Canada)
  • Positive with a great "can do" attitude!

Additional assets include:

  • Certificate or equivalent in adult education
  • CTP or CTDP or CHRP
  • Knowledge of DISC methodology
  • Coaching designations
  • Experience in building training programs on multimedia platforms
How to Apply