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Individual Giving Manager

Dec 31, 2018
Ottawa Area, Ontario

If you can read and write, you can learn to do and be anything. That’s the idea behind CODE (formerly the Canadian Organization for Development through Education).

We imagine a world where every child can read and write – a world where every young person can pursue their education and realize their full potential.  For nearly 60 years, CODE has been working to build such a world. From humble beginnings in a church basement, we have grown to become one of Canada’s leading international development organizations uniquely focused on children’s literacy and education in low-income countries.

This is a new position on CODE’s Fund Development and Marketing team – one that will be critical to helping CODE achieve its three-year growth agenda. We are seeking a deeply motivated and highly skilled integrated marketing professional who will thrive on a fast-paced team that seeks to deliver maximum impact for CODE’s charitable mission.


Duties & Responsibilities

The Individual Giving Manager is responsible for managing and growing a portfolio of entry to mid-level individual one-time and monthly supporters. This position will plan and execute proven engagement strategies that result in both supporter retention and increased giving, while working in close collaboration with other members of the Fund Development and Marketing team to plan and execute multi-channel supporter acquisition programs.

  • Manage and grow a portfolio of entry- and mid-level individual supporters, both those who give one-time gifts and those that make monthly donations
  • Meet annually agreed-upon revenue targets
  • Work in close collaboration with the Director of Fund Development and Marketing to execute ambitious supporter acquisition strategies – includes working closely with agencies; providing expert input into campaign design; and project managing campaign execution
  • Execute all house appeals, upgrades and conversion activities.
  • Working in collaboration with the Donor Relations and Database Coordinator, closely monitor and analyse key performance indicators for new, active, current and lapsed supporters – recommend strategies to increase long-term supporter value
  • Develop and execute a best-in-class stewardship program to drive constant improvement in supporter retention rates
  • Identify and implement process and systems improvements related to the individual giving portfolio.
  • Work closely with the Communications Manager to integrate individual giving campaigns across digital platforms (e-blasts, web content, social media)
  • Manage revenue and expense budgets associated with the individual giving portfolio
  • Participate actively in annual work-planning and budgeting activities
  • Undertaking other special fund development projects as needed


The Individual Giving Manager will be creative, attentive to details and outcomes, possess superior communication and project management skills, bring a positive can-do attitude, and have the confidence to problem-solve independently while working as part of a collaborative team.


Required education and experience:

  • Completion of post-secondary degree in related field
  • Minimum of 5 years’ experience in non-profit sector, preferably in marketing or fund development roles


Essential skills:

  • Ability to manage a fast-paced and varied workload, including multiple projects and deadlines
  • Ability to think strategically and act proactively with limited supervision
  • Experience using Raiser’s Edge
  • Positive and flexible approach to working in a busy office as part of a team
  • Extraordinary attention to detail, including ability to proof-read and edit
  • A highly reliable and conscientious worker
  • Demonstrated oral and written communication and superior analytical skills
  • Demonstrated success managing and forging relationships with a wide range of supporters and service providers
  • Thrives in a small, achievement-focused team and in culture that values positivity, professionalism, results and accountability


Deadline for applications:  Friday, December 31, 2018 at 5:00PM EST


For more information and to apply visit:   or

All applicants must be eligible to work in Canada. We thank all candidates for their applications; however only those selected for an interview will be contacted.  No phone calls please.

CODE welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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