Coast Mental Health

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Community Homes Manager (Nurse Manager)

Oct 22, 2018
Vancouver & Lower Mainland, British Columbia

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada, and operates a large array of innovative housing and community based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.
Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services.
At Coast we offer a rewarding and supportive environment paired with stable and consistent work hours that support a balanced lifestyle.

About our Community Homes

Our Community Homes program provides mental health support in a home-like atmosphere with 24-hour staffing for those who are unable to live independently. One of the greatest needs for people to recover from a mental illness is for safe, secure and affordable housing with appropriate support.  At our Community Homes individuals have the opportunity to develop lifeskills in a supportive environment where independence and self-reliance are promoted.

The Position

The Community Homes Nurse Manager is responsible for the safe and efficient operation and management of Licensed Specialized Residential Facilities for people with mental illness in accordance with the Community Care and Assisted Living Act, Residential Service Provider Guidelines provided by Vancouver Coastal Mental Health Housing Services and the policies of Coast Mental Health.
Each position leads a team of unionized mental health workers specialized in working within the designated group, and supports program volunteers. 

Your goal for clients will be to use a strength-based framework and trauma-informed care to inform all aspects of service delivery – with the desired Outcome of supporting clients to more independent living or transitioning them to more appropriate housing if required. You will need to employ the principles of psychosocial rehabilitation and other evidence-based best practices that improve clients’ ability to function in all aspects of life. You will assist clients in a partnership so they can achieve graduated success in interpersonal relationships, mental health, housing and support services, self management of medication, social recreation, activities of daily living, life skills programming and community preparedness activities as well as others areas as identified by client and clinical case workers. You will spearhead the development of appropriate programming for clients to achieve these goals.

You will establish a positive, healthy and safe work environment for this team, and manage all aspects of the employee lifecycle. You will be responsible for HR Planning and Management including not but limited to determining staffing requirements and leading the recruitment and selection process, monitoring performance of staff, volunteers and/or students on an ongoing basis and applying progressive discipline if/when necessary. Program leadership includes risk management for the program, financial management of program budgets, ensuring the property is appropriately maintained in partnership with Coast Properties division, and developing program plans in alignment with overall Coast strategies and operational plans.

You will operate in a collaborative manner, not only with other Housing Program Staff but also in partnership with the friends and family members of clients, aboriginal communities or agencies, other community agencies, clinical staff, vocational and educational supports and any agency or person who is committed to positive outcomes for clients.


Specific Duties

1.  Fundamental Principles

  • Ensures that responsibilities are managed in accordance with Coast’s Mission, Vision, Values, Policies and Procedures
  • Strives toward achieving Best Practice Standards for area of responsibility
  • Ensures that site operations are in accordance with Provincial Adult Care Legislation
  • Ensures that service and support are provided in accordance with the Principles and Philosophies of Psychosocial Rehab and Recovery

2.  Leadership

  • Participates in the development of a vision and strategic plan for the Department consistent with Coast’s Strategic Plan.
  • Identifies, assesses and informs others of internal and external issues that affect this program area.
  • Sets direction and fosters effective teamwork.
  • Acts as a Coast representative on behalf of this area of responsibility.
  • Represents the program area at community activities to enhance the organization's community profile.
  • Communicates with stakeholders to keep them informed of the work of the organization and to identify changes in the community served by the organization.
  • Establishes good working relationships and collaborative arrangements with community groups, funders, politicians and other organizations to help achieve the goals of the organization.

3.  Client Support

  • Assesses and manages clients’ physical, emotional, intellectual, spiritual, social and mental health needs using the principles of the psychosocial rehabilitation model
  • Ensures appropriate interventions as they are required including crisis management
  • Coordinates the development and implementation of individualized treatment plans in conjunction with the support staff, Mental Health Program Staff and the client
  • Arranges for and ensures the continuity of treatment and planning between shifts
  • Organizes and ensures that care planning and clients’ recordkeeping are accurate and kept up to date
  • Liaises with client’s family members, medical staff, Mental Health Teams and other community health professionals and agencies
  • Ensures the safe administration and management of medication
  • Participates in Pharmacy Inspections with the pharmacists
  • Participates in the Medication Reviews with the physicians, psychiatrists, health-related professionals and community agencies
  • Designs and implements various measurement indicators and desired outcomes for the development of Community Homes’ programs
  • Oversees food services including menus, special dietary needs and the purchasing and storage of supplies

4.  Human Resource Planning and Management

  • Establishes a positive, healthy and safe work environment in accordance with appropriate legislation and/or legislation
  • Determines staffing requirements
  • Interviews, selects, hires, orients and trains employees, volunteers and/or students
  • Supervises staff, volunteers and/or students and monitors workloads on an on-going basis
  • Schedules staff to ensure safe and appropriate coverage including vacation and overtime authorization
  • Monitors the performance of staff, volunteers and/or students on an ongoing basis. Completes probationary and regular annual performance reviews with employees Discusses performance concerns and develops employee action plans when required
  • Provides on-going support, coaching/mentoring, recognition and direction to Departmental staff to enable them to achieve a high standard of practice
  • Ensures that on-going professional development and training is provided for employees
  • Interprets and ensures compliance with the Collective Agreement. Participates in the grievance process as a management team representative. Initiates progressive discipline up to and including suspension and termination of employment. Ensures appropriate documentation is prepared.
  • Maintains human resource files and records (electronic and paper) for staff, volunteers and/or students
  • Completes or ensures payroll and scheduling are completed in a timely manner
  • Participates in the development and administration of policies, procedures and guidelines

 5. Risk Management

  • Responsible for all areas of Managing risk within their programs
  • Responsible for monitoring risk and reporting this to the Director of Residential Services

6.  Financial Management

  • Participates in the preparation of the annual budget
  • Administers designated expenditures in accordance with the approved budget. Investigates discrepancies and resolves where possible. Refers unresolved discrepancies to the Director of Residential Services and / or the Controller
  • Manages a petty cash fund and acts as a signing officer for site Imprest accounts
  • Supervises coding and payment of bills, attendance billing and collection of rents and non-benefit medication costs
  • Participates in preparing grant proposals and responses to RFPs

7.  Property Management

  • Initiates fire safety inspections for action through the Facilities Manager
  • Completes monthly fire drills and quarterly earthquake drills per Accreditation Standards
  • Ensures the cleanliness and sanitation of the Community Home
  • Reports emergencies and safety problems/issues and ensures their timely completion by the Facilities Manager
  • Reports pest control problems for timely resolution by the appropriate agency
  • Ensures that a bi-annual medication cupboard review is completed with a Contract Pharmacist
  • Maintains and tracks the use and stock of the linens and household amenities
  • Ensures that site safety supplies are checked on a regular basis
  • Recommends the replacement of furnishings and other amenities to the Facilities Manager
  • Supervises the ordering of janitorial supplies
  • Contributes to the 5 Year Capital Plan for assigned sites

8. Strategic Planning

  • Ensures that Coast’s Strategic Plan is referenced when developing annual goals and work plans.
  • Provides feedback and ideas about the current Strategic Plan to Director of Residential Services.
  • Provides new staff, volunteers, students and others with an overview of Coast’s Strategic Plan.

9.  Related Responsibilities

  • Acts as an On-Call Manager for Coast on a rotating basis. Attends sites in the event of a death or a sentinel event and arranges for debriefing as required.
  • Perform other related duties / special projects / business issues as assigned by the Director of Residential Services.
  • Participates in the development of Coast’s Policies and Procedures.
  • Participates in the preparation and/or coordination of Accreditation documents and ensures that balanced scorecard indicators and measurements are developed and regularly reported on.


Board and/or Committee Responsibilities (Internal and/or External)

  • Participates as a member of Committees
  • Participates as a Volunteer with internal and/or external committees that are connected to Coast Employment and the Coast Mental Health Foundation


The Person

The ideal candidate has strong knowledge of mental illness and treatment modalities, and has kept current with new developments in mental health and older adult care best practice. A good understanding of community and social services in the Metro Vancouver area will be essential to your success in this role, as will a working knowledge of all related legislation. Current or recent experience working with mental illness is essential for this position.
We are looking for someone with established leadership skills, and experience working with unionized staff – knowledge and experience with the HEU Collective Agreement would be ideal.
Other skills critical to this role include the ability to problem solve, planning and organizational skills, financial management, and strong computer proficiency.  Communication skills and the ability to build relationships and engage effectively with partners internally and externally are critical to this role.

The successful candidate will be passionate about the mission of Coast, and will be committed to achieving our strategic priorities. 


The Qualifications 

Graduation from an approved school of Nursing with current practicing membership with the College of Registered Psychiatric Nurses’ of British Columbia (CRPNBC) or College of Registered Nurses' of British Columbia (CRNBC) is required. 
We require a minimum of 3 years experience in mental health, and 3 years of supervisory and administrative experience.  Coast will consider an equivalent combination of education, training and experience.
You must have a valid First Aid Certificate ("Emergency First Aid - Community Care" or equivalent), a Ministry of Justice Criminal Records Clearance, a valid B.C. Driver’s License and access to a reliable vehicle, training in Crisis Management, Foodsafe; TB Clearance and a Medical Certificate for fitness.

Why Coast

• We believe in the person, not the disease
• We operate client-centered care under the principles of psychosocial rehabilitation
• There is a variety of work within a particular position and within the organization
• We strive to be the best that we can be
• We hold Exemplary Status accreditation through Accreditation Canada
• We have won numerous awards for our innovative programming
• We care about our employees, and believe in living our values and culture throughout the organization


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