Canada Mortgage and Housing Corporation - CMHC


Senior Administrator, Collection and Recoveries (Located in Ottawa)

Across Canada
Entry Level

At CMHC, we trust you to get the job done. Since January 2019, we’ve shifted from managing people to managing work. Each employee is 100% autonomous and accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

Senior Administrator, Collection and Recoveries (Located in Ottawa)

Help make a difference for Canadians. CMHC’s aspiration is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.

Be part of an inclusive workplace. Diversity and Inclusion guides everything we do at CMHC. We’re taking concrete actions to eliminate racism and embed equity into our culture, processes, programs, and policies so that they reflect the lived experiences of all Canadians.

Join the Client Operations Team where we make delivering housing affordability solutions easy. As a member of the National Recoveries Team, you will use your strong negotiating skills to achieve maximum collection with minimum client complaints.  You will administer a portfolio of judgment and non-judgment debt owed to the corporation.

This is a temporary position of a duration of 12 months in Ottawa.


• Analyzing and reviewing financial information, negotiating settlements directly with clients, and seeking historical and contextual information from a variety of sources which requires resourcefulness, a rational approach, empathy and sound judgement to reach adequate solutions on a case by case basis.
• Recommending legal remedies to the Team Leader and solicitors, which include placing execution orders against client’s additional properties, conducting debt examinations, garnishment orders, alias writs, foreclosures, power of sales and bankruptcies.
• Reviewing Bankruptcies Proposals in order to protect CMHC’s rights to obtain the highest possible dividends and to determine whether the proposal will be accepted or opposed in accordance with the grounds for opposition laid out in the Bankruptcy Act.

Minimum Qualifications
• Post-secondary education in the field of business, accounting or finance.
• Minimum of one year experience in a collection’s environment. Demonstrated experience in working with accounts where misrepresentation or fraud has occurred would be considered an asset.
• Demonstrated understanding of the competitive mortgage industry environment and the mortgage insurance business.;
• Demonstrated knowledge of the National Housing Act, Bankruptcy and Insolvency Act as well as the Creditors Relief Act, and Estate Administration.
• Excellent negotiating and communication skills, diplomacy and tact with the ability to diffuse emotionally distraught and irate debtors.
• Ability to exercise sound judgement and strive for equitable settlements while maximizing recoveries;
• Strong organization skills with the ability to write clearly and concisely.

Posting closing date: Note, the competition may remain active until filled

CMHC values diverse backgrounds and experience and welcomes non-Canadians who are eligible to work in Canada to apply!

We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.

Job Requisition ID: 5389  

Travel Requirement: Travel not re

How to Apply