Offices across Canada

Service Design Co-op (8 Month Term Only)

Oct 02, 2022
Toronto, Ontario
Co-op, Early Career

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

CIBC’s Technology, Infrastructure & Innovation team is hiring for Winter 2023 Co-Ops!

What You’ll Be Doing

CIBC is seeking a talented Service Design Co-op who is passionate about designing innovative and compelling customer experiences. You will be a part of a growing Service Design team within the Enterprise Process Management team (part of CIBC’s Enterprise Digital & Innovation group). We work on big, juicy, omnichannel problems that stretch across the bank – what we call client-facing "moment of truth" journeys – that define a client’s relationship with CIBC. We put the clients’ needs at the heart of the experiences we design - from when a client is buying a home, to when they are dealing with fraud on their credit card, to when they need a build a financial plan to achieve their personal goals.

How You’ll Succeed

Delivering on end-to-end service design projects

  • Collaborating on a multidisciplinary team focused on designing innovative services and experiences using human-centered methods
  • Supporting and conducting primary research (interviews, ethnographic studies) and secondary research (horizon scans, literature reviews) focused on building empathy for the end client
  • Synthesizing multiple data sources and research insights into artifacts (customer journey maps, videos, storyboards) that tell compelling stories
  • Collaborating on the design, preparation and facilitation of interactive ideation and co-creation workshops with clients, CIBC staff and internal stakeholders
  • Conceptualizing, constructing, testing and refining low to medium fidelity prototypes, where prototypes could be sketches, storyboards, wireframes, mock-ups, models, etc.
  • Supporting critical project coordination duties, such as managing client and frontline recruitment, booking venues/meetings spaces and capturing notes/photos/videos as required during research or testing phases

Championing Service Design across the bank

  • Supporting our CIBC Service Design Community of Practice events, where designers and design enthusiasts across the bank come together to learn from and with each other on topics relevant to service design.

Who You Are

  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
  • You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
  • You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
  • You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
  • You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
  • You can demonstrate experience in UX Research, Visual Design or UX/UI Design. It’s an asset if you are familiar and comfortable with the Adobe Creative Suite or digital prototyping and whiteboarding tools (Sketch, inVision, Figma, FigJam, Mural, Miro, etc.)

Important information

  • This job posting closes on October 2nd 2022 at 11:59 PM.
  • You must be currently enrolled in post-secondary education to be eligible. However, you do not need to be in a registered Co-Op program to be considered for this role.
  • You are currently pursuing a degree in Business, Economics, Marketing, Finance, Anthropology, UX Design or a related field.
  • Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of your application.
  • Work Location: Toronto (CIBC Square - 81 Bay St.). Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
  • Duration of Work Term: 8 month term

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-81 Bay, 33rd Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours



Adobe Creative Cloud, Adobe Creative Cloud, Art Sketches, Business, Conceptualization, Customer Experience (CX), Customer Journey, Customer Journey Mapping, Design, Digital Prototyping, Figma, Finance, Invision, Literature Reviews, Marketing, Multidisciplinary Teamwork, Omnichannel, Primary Research, Prototyping, Researching, Secondary Research, Storyboards, Teamwork, User Experience (UX), User Experience (UX) Design {+ 4 more}

How to Apply