Offices across Canada

Estates Resolution Credit Counselor

May 25, 2022
Toronto, Ontario
Entry Level, Early Career

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

What you'll be doing

As a member of the Client Account Management team, you’ll work in a fast-paced Contact Centre where you’ll make a meaningful difference on the lives of our clients. As an Estates Resolution Credit Counsellor, you’ll connect with our clients who own a variety of CIBC credit products and discuss repayment options to potentially resolve outstanding debts. You'll ensure the client is aware of the terms and conditions of their contractual obligations and are able to prevent further delinquencies. You’re flexible to work from Monday to Friday from 10:00 am to 6:00 pm.

How you'll succeed

  • Relationship building - Develop high quality, service-oriented relationships with clients. Provide a variety of products and repayment options to potentially resolve outstanding debts while offering advice to prevent further delinquencies.

  • Client service - Investigate customer concerns and provide accurate information related to billing, payment terms, contractual obligations, etc. and proactively resolve any discrepancies in an Outbound Contact Centre environment. Address the root cause of delinquency and minimize overall risk to CIBC.

  • Implement policies & procedures - Ensure clients understand the terms and conditions of their contractual obligations while discussing the status of their accounts. Represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation meetings and in other corporate projects as designated.

  • Computer savvy - Able to easily navigate and focus on multiple software applications and dual monitors.

Who you are

  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

  • You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

  • You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible. 

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

  • CIBC is committed to doing our part to protect our team, our clients and our communities. We want to ensure we have a safe and healthy workplace, and we want to do our part to get through this pandemic. In keeping with this commitment, and as a condition of employment, CIBC requires all successful candidates to be fully vaccinated against COVID-19 as of their start date, or provide written proof of a medical exemption, or other substantiated accommodation request under applicable human rights legislation.  

Job Location

Toronto-750 Law Ave. W., E2

Employment Type



Weekly Hours



Cross-Functional Communications, Microsoft Office, Process Implementations
How to Apply