Offices across Canada

Customer Service Representative - Credit Counsellor, Client Account Management

Vancouver, British Columbia
Entry Level, Early Career, Full Time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

What you'll be doing

You’ll be joining CIBC’s Client Account Management Department as a Credit Counsellor, and making a real difference for our clients.You’ll connect with our clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts. You'll ensure the client is aware of the terms and conditions of their contractual obligations and are able to prevent further delinquencies.

We want to hear from you if: 

  • You go the extra mile, because it’s the right thing to do. 

  • You are ambitious and you love to learn. 

  • You are motivated to make a difference. 

  • You love to surround yourself with people who challenge you. 

  • You listen and learn from the diverse experience of others. 

  • You bring the best of yourself to work.

Agent @ Home Program Requirements 

  • Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions. 

  • Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps) 

  • If this sounds like you, but you’re not sure if you’re ready to be on the frontlines of client service, we’ve got you covered. You’llbegin your journeywith an industry-leading paid training program that runsabout3 weeks. 

    • Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients – we know there’s a learning curve and we’re here to help. 

    • You’ll initially participate in approximately 21 days of training with a mix of in-class learning and on-the-job application - typically fromMonday to Friday, 8:00 am to 4:00 p.m.  

    • It’s hands-on, so you’ll get the real-life experience you need to rise to the challenge.

A quick note on your availability – our Contact Centre is open Monday to Friday - 7:00 a.m. to 8:00 p.m and Saturday 8am - 4pm. We’d like for you to be flexible between these hours. 

How you'll succeed

  • Get comfortable connecting on a personal level. Don’t be afraid to draw from your own experiences to help our clients. 

  • Be the best listener. Make sure our clients’ feel heard, no matter what the issue. 

  • Study up! Invest some real time in getting to know our products and services and use your knowledge to connect clients with the right opportunities. It will also help you proactively suggest solutions/options that will help clients achieve their financial goals. 

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do. 

  • You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve. 

  • You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact. 

  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. 

  • You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others. 

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

Want a glimpse into our culture – check out our video to learn more

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Vancouver-1380 Burrard 5th flr

Employment Type


Weekly Hours



How to Apply