Contact Centre Representative (Telephone Banking Inbound/Outbound, Bilingual English/French)
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You'll Be Doing
As a Financial Services Representative in our Contact Centre, you’ll share your knowledge of products and campaigns with clients through inbound and outbound calls. You’ll engage in meaningful conversations, where you’ll seek to develop an in-depth understanding of their financial needs. You’ll proactively reach out to clients to suggest new and existing financial services products that will help them reach their financial goals. Join our Contact Centre team and make a real difference for our clients.
The start date for this role is May 24th, 2022. A quick note on your availability – our Contact Centre is open Monday to Sunday from 7:00 am to midnight. We’d like for you to be flexible between these hours. Typical hours for this position are Monday - Friday 2:00 pm to 10:00 pm and some Saturdays are required 10:00 am - 6:00 pm. There may be an opportunity to potentially work from home.
We have embarked on an Agent@Home remote work program. All employees may be given the opportunity to work from home, if you can meet the Agent@Home program requirements and are able to attend your primary work location within two hours’ notice.
Agent @ Home Program Requirements
- Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps
We want to hear from you if:
You are fluent in English and French.
You go the extra mile, because it’s the right thing to do.
You are ambitious and you love to learn.
You are motivated to make a difference.
You love to surround yourself with people who challenge you.
Your diverse background and experience makes your team stronger.
You bring the best of yourself to work
If this sounds like you, but you’re not sure if you’re ready to be on the frontlines of client service, we’ve got you covered. You’ll begin your journey with an industry-leading paid training program that runs about 3 months.
Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients – we know there’s a learning curve and we’re here to help.
It’s hands-on, so you’ll get the real-life experience you need to rise to the challenge.
The incredible program you’ll benefit from begins with 25 days of training and a mix of in-class learning and on-the-job application.
How You'll Succeed
Get comfortable connecting on a personal level. Don’t be afraid to draw from your own experiences to help our clients.
Be the best listener. Make sure our clients’ feel heard, no matter what the issue.
Study up! Invest some real time in getting to know our everyday banking products and services, such as Personal Deposit Account Open, â€‹Credit Card Applications, TFSA Requests, Investment Products, â€‹Digital Services, and more. You’ll use your knowledge to connect clients with the right product opportunities. It will also help you proactively suggest everyday banking solutions that will help clients achieve their financial goals.
What CIBC Offers
At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:
Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.firstname.lastname@example.org
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
CIBC is committed to doing our part to protect our team, our clients and our communities. We want to ensure we have a safe and healthy workplace, and we want to do our part to get through this pandemic. In keeping with this commitment, and as a condition of employment, CIBC requires all successful candidates to be fully vaccinated against COVID-19 as of their start date, or provide written proof of a medical exemption, or other substantiated accommodation request under applicable human rights legislation.
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