Offices across Canada

Contact Centre Representative (Sales and Service Specialist)

Oct 31, 2022
Toronto, Ontario
Full Time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

What You'll Be Doing

You’ll work in a fast- paced Contact Centre where you’ll use your knowledge of CIBC’s card products to support clients as they manage their day-to-day banking needs. As a Sales and Services Representative at our Contact Centre, you’ll be the first point of contact for clients calling in with questions about their credit cards. You’ll deepen client relationships by quickly resolving issues and providing personalized credit card solutions. You'll use your knowledge to proactively identify opportunities to match clients with the right products and solutions that will enable their financial success.

The start date for this role is November 7th, 2022. Our Contact Centre is open Monday to Sunday 7:00am to midnight. This is a full-time and shift oriented role with an opportunity to potentially work from home.

We have embarked on an Agent@Home remote work program. All employees may be given the opportunity to work from home, if you can meet the Agent@Home program requirements and are able to attend your primary work location within two hours’ notice.

Agent @ Home Program Requirements

  • Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
  • Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)

How You'll Succeed

Client Engagement - Offer an exceptional client experience by providing support to clients and helping them manage their credit card products. Focus on each client experience and connect on a personal level to make every interaction meaningful. Collaborate with others to ensure clients are connected to the right people and opportunities.

Problem Solving - Listen, ask questions, and put yourself in the client’s shoes to quickly and efficiently resolve their issues. Act like an owner by taking accountability for client issues, and knowing when to lean on others to find the right solutions.

Product Knowledge – Deeply understand CIBC’s suite of credit card products and use your knowledge to connect clients with the right product opportunities. Proactively recommend and recognizing credit card options that will help clients achieve their financial goals.

Ability to Multi-task – Listen, probe and review clients profile simultaneously to provide a resolution and recommendations for the client.

Who You Are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

You’re driven to succeed and goal oriented. You are motivated by accomplishing your goals and delivering your best to make an impact.

You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home

Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity

Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training

Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto 750 Law Ave.W., EG

Employment Type


Weekly Hours



How to Apply