CIBC

Offices across Canada

Bilingual Customer Service Representative - Investor's Edge Montreal- Contact Center

Oct 31, 2022
Competitive
Montréal, Quebec
Full Time

Job Description

What You’ll Be Doing

As a Customer Service Representative in Montreal, you’ll be the first point of contact for Investor Services Inc (ISI) clients (including Investors Edge), via phone and online channel. In this role, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately asses each client’s needs and provide a timely resolution. The expected start date will be Monday November 7th, 2022.

At CIBC we enable the work environment most optimal for you to thrive in your role. A quick note on your availability – our Contact Centre is open Monday to Friday from 8:00 a.m. to 8:00 p.m EST.  We’d like for you to be flexible between these hours.

As your time with us grows, CIBC work from home set-up may be available to you.

How You’ll Succeed

  • Get comfortable connecting on a personal level. Don’t be afraid to draw from your own experiences to help our clients.  

  • As the first point of contact for Investor Services Inc. (ISI), be the best listener. Make sure our clients’ feel heard, no matter what the issue.  

  • You’ll deepen relationships, quickly resolve issues and use your well-honed interpersonal skills to recognize and accurately assess client needs. 

Who You Are

  • You go the extra mile, because it’s the right thing to do.

  • You are ambitious and you love to learn.

  • You are motivated to make a difference.

  • You love to surround yourself with people who challenge you.

  • You listen and learn from the diverse experience of others.

  • You bring the best of yourself to work

  • You are fluent in French and English to support business operations outside of Quebec, Canada. Cantonese, Mandarin will be asset to have.

  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

If this sounds like you, but you’re not sure if you’re ready to be on the frontlines of client service, we’ve got you covered. You’ll begin your journey with an industry-leading paid training program.

  • Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients – we know there’s a learning curve and we’re here to help. You’ll initially participate in approximately 5 weeks of training as of November 7th in our Montreal office with a mix of in-class learning and on-the-job application - from Monday to Friday, 9:00 a.m. to 5:00 p.m. EST

  • It’s hands-on, so you’ll get the real-life experience you need to rise to the challenge.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Mont-1155 Rene Levesque 1510

Employment Type

Regular

Weekly Hours

37.5

Skills

How to Apply