Offices across Canada

Administrative Processor | CIBC Operations | back office | 100% Remote | Bilingual

Toronto, Ontario
Early Career, Full Time

What You’ll Be Doing

The Administrative Processor will be a member of the Registrations Department, reporting to the Senior Manager.  The Analyst will be accountable for providing new and renewal registration and licensing of CIBC Advisors and Agents with various Regulators related to the Mutual Fund, Securities and Insurance Industries. Periodically you will collaborate with your team members and business partners to support business changes resulting in high volumes. Your role will involve developing registration and licensing expertise to provide exceptional service to your CIBC client groups. Using an attention to detail, strong organizational skills, communication skills and relationship building, you will ensure that Registration and Licensing documentation is complete and accurate.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.


How You’ll Succeed

  • Attention to detail: You will have the ability to process moderate-high volumes especially of detailed information with high levels of accuracy under pressure in a challenging and changing environment. This includes ensuring that each registration request received is entered and recorded into the Registrations Request Log and Tracking List; Timely, accurate and complete updating of internal registration/licensing records, Tracking sheets, Logs and Databases.

  • Service Excellence/ Managing Multiple Prioritie:  In this position you will help simplify our processes and improve the client and partner experience through the generation and implementation of continuous improvement ideas. You will also have the ability to manage multiple tasks at one time, prioritizing your day to day tasks in a timely manner, managing to meet all of our service and delivery deadlines. This includes, supporting CIBC employees, Branches, and entities to ensure that they are properly registered/licensed with the Regulator(s) and that the National Registration Database (NRD) records are accurate and up-to-date. You will assist and guide business management, risk/control oversight functions, including other Compliance groups, in the overall registrations/licensing process by acting as a subject matter and procedural expert, communicating, both proactively and in response to enquiries, including providing information such as regulatory requirements and procedures, changes to those requirements and procedures, and any breaches and resulting allocation of penalties.

  • Team Excellence: Excellent Team player who is always willing to help others and contribute towards building a culture of simplifying processes and being client focused.  Taking ownership of work to ensure that it is completed to enable a successful outcome. Continuing education of IIROC and MFDA and Life Insurance Councils regulations to maintain subject matter expertise, by being knowledgeable of any amendments to the regulations.


Who You Are

  • You put our clients first: You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

  • You act like an owner: You thrive, as you are empowered to be a leader in your role to go above and beyond and deliver effective results.

  • You're driven to succeed: You are motivated by accomplishing your goals and delivering your best to make a positive difference every day.

  • You love to learn: You're passionate about growing your knowledge, knowing that there is no limit to what you can achieve.

  • You're a subject matter expert: Strong knowledge of rules and regulations as they relate to securities registrations or insurance licensing.

  • You give meaning to data: You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

  • You embrace and champion change: You'll continuously evolve your thinking and the way you work in order to deliver your best.  You will embrace change and become a champion of change to improve processes, enhancing the client/partner service and experience.

  • You can demonstrate your experience: Minimum 2 years of experience working as a Registration Analyst/Registration Officer or in a Registration Department OR a back-office operations department or administrative assistant of a large broker dealer or financial institution is considered an asset. Strong knowledge of securities commission or insurance licensing regulations; Excellent analytical and problem solving skills; Good technical skills – Excel, Word, Outlook, Internet – and general knowledge of database operations and navigation; Post-Secondary Education an asset; Canadian Securities Course (CSC) an asset.

  • Values matter to you: You bring your real self to work and you live our values - trust, teamwork, and accountability

  • You're fluent in French and English to serve our clients in the community. 


What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.


*Subject to plan and program terms and conditions


What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

How to Apply