Youth Support Services Connection Worker - StepStones for Youth

Feb 08, 2021
Toronto, Ontario

Youth Support Services Connection Worker – StepStones for Youth

The Organization

StepStones for Youth ( is an innovative and dynamic charitable organization in Toronto dedicated to providing intervention and achieving positive outcomes for children and youth who have little to no support in their lives. Many of these youth are exiting the foster care and group home system or are currently living in foster homes and shelters.

Our goal is to create positive and meaningful connections; increase school engagement, high school graduation, and post-secondary enrolment; and increase stable housing, improved mental and physical health, and strong support networks. StepStones adheres to a "whatever it takes" approach to servicing youth and we go above and beyond to support their needs.   

StepStones’ Youth Support Services Program assists youth leaving the foster care and group home system and connects these youth to mentors and community support networks. This program provides youth support with education, employment, housing, finances, and mental health and provides resources and opportunities to learn valuable life skills in a safe, supportive, and positive environment.

We are presently seeking a full-time Youth Support Services Connection Worker. This position involves working with youth exiting the foster care and group home system to develop skills, work on client-focused goals, and match youth with caring long-term adult support people.  This position also requires workers to seek out natural supports in the community for youth involved in child protection services.

Job Summary

We are seeking an individual with training and experience working with marginalized youth who have lived in custodial care arrangements and/or who have minimal levels of support in their lives.  This program focuses on building a circle of long-term support for these youth; engaging these youth in a trusting relationship with an adult mentor/support person; and effectively referring these youth to other services that assist with housing, healthcare, counseling, education, employment training, and basic needs support. 

The position involves working with youth currently involved in the program and those identified by our partner agencies, as well as working directly with their mentors.  Through creative, patient, and persistent outreach, the successful candidate will engage the youth and provide effective support and advocacy.  The worker will explore and pursue options to obtain the supports necessary to establish stability in the youths’ lives. The worker will develop a trusting relationship with the youth while providing information, coaching, and support.

The successful candidate will work directly with the youths’ mentors to support them in their relationship with their youth. They will utilize assessment and clinical skills to understand, support, and motivate the youth.

The worker will develop and sustain up-to-date knowledge of relevant community support resources and create effective working relationships with key partners to promote a responsive and supportive approach to assisting youth in the program.

This position involves working flexible hours and occasional weekends. This position also requires assistance in the collection and presentation of program statistical information and on-going documentation when required.

Who you are?

  • You have a proven ability to build and maintain relationships by engaging others to effectively establish credibility, solve problems, build consensus, and achieve objectives;
  • You have a thorough understanding of anti-oppression, anti-Black and anti-Indigenous racism values and principles, and an appreciation of and ability to work with diverse communities;
  • You have a proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence;
  • You are self-motivated and decisive with the ability to adapt to change and competing demands;
  • You possess strong organizational, assessment, and time management skills;
  • You maintain accountability and reliability and are able to work effectively and independently under the pressure of tight timelines, competing priorities, and emergent issues.

Benefits include:

  • Flexible work arrangements
  • Benefits package
  • Professional development opportunities

StepStones adheres to all public health recommendations for physical distancing, hand-washing, cleaning and sanitizing, and completing pre-screening forms before coming to the office or meeting youth in the community.

We value and celebrate diversity

We are committed to a selection process and work environment that is inclusive and barrier free. We encourage applications from all backgrounds and communities and are committed to having a team made up of people with diverse skills, experiences, and abilities. We actively encourage BIPOC and LGBTQ+ applicants to apply and we value the positive impact that diversity has on our teams. We are committed to equity, diversity, and social inclusion within our workforce and in all opportunities provided at StepStones. Accommodations will be provided in accordance with the Ontario Human Rights Code.


  • Access to a vehicle and a valid ON Driver’s License with appropriate insurance
  • 2+ years of experience working with youth who are considered high-risk and vulnerable


  • A university degree (BA, BSW, MSW) in a social science field related to this position and experience working with marginalized youth;
  • Experience and/or working knowledge of adolescent development, community outreach, and engagement strategies for marginalized youth;
  • Strong communication and organizational skills;
  • Respectful of and sensitivity to race, culture, religion, and sexual orientation, and experience working with a diverse youth population;
  • Knowledge of related resources available within the Greater Toronto community including Child protection services
  • Experience in negotiating with other services and advocating on behalf of youth;
  • Computer and data entry skills;
  • Access to a vehicle and a valid Ontario Driver’s License with appropriate insurance

Specific Details:

  • Participate and lead mentor training sessions and screenings;
  • Meet individually with youth in the program and working with them to address their needs including but not limited to housing, education, basic support, and informal counseling;
  • Seek out natural supports for youth in the program and support the relationship development between the youth and the adult(s);
  • On-going documentation and weekly supervision;
  • Advocacy work to increase community supports available to youth transitioning out of care, and to raise the age for support beyond what is currently available.


The successful candidate will be expected to work Monday 9-5pm, Tuesday-Wednesday 11am-7pm, and Thursday-Friday 9-5pm.

However, there will need to be flexibility depending on the needs of the youth and some variation to the above schedule will be necessary. Hours are flexed and there is flexibility in the work schedule. A cell phone will be provided to the worker for correspondence with youth.

This is full time position.

Application Process:

If you would value being a part of our organization, you are invited to submit your résumé and cover letter addressed to the “Hiring Committee.”

We thank all applicants for their interest in this position; however, only those applicants selected for an interview will be contacted. Please refrain from phone calls or in person submissions.

This job is from CharityVillage
How to Apply