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Youth Case Worker [Newcomer Services] - For Youth Initiative

Dec 01, 2023
Toronto, Ontario
Position Summary

The Youth Case Worker (‘YCW’) (Newcomer Services) is responsible for connecting and engaging with newcomer youth: Permanent Residents and Convention Refugees. The YCW will be responsible for directly and indirectly supporting with youth’s integration into Canadian Society   This will be accomplished by identifying newcomer youth needs, advocating, and outreach for newcomer youth in systems (i.e., school, workplace, housing) and in the community. New clients will be supported with an Intake and Needs Assessment, followed by the co-creation of goals and a Settlement plan. YCW will manage a caseload of 30-40 youth, follow up on settlement goals through 1-on-1s, facilitate internal/external referrals, and coordinate programs that speak to the community’s needs. The program's outcomes include: increased knowledge of Canada/Canadian systems, improved language & employability skills, and an increase in social capital through engagement in programs and civic leadership.

Main Tasks & Responsibilities

Program Coordination
  • Support program staff in supervising programs and facilitating where necessary
  • Develop and facilitate group programs and workshops for newcomer youth
  • Develop work plans and logic models with an understanding of the barriers youth face and their changing needs
  • Work closely with the Youth Outreach Worker and Program & Volunteer Coordinator to develop strategies for maintaining and improving FYI’s outreach and community engagement strategies
Case Management
  • Work collaboratively with all program staff to develop effective service delivery plans that ensure that youth have access to programs, services and opportunities
  • Support internal and external referral processes for clients
  • Manage a caseload of 30-40 active youth clients and provide periodic one-on-one sessions that focus on developing and achieving clients’ settlement goals
Administrative Duties
  • Collect the necessary documentation required in serving newcomer clients
  • Maintain comprehensive client files and case notes utilizing FYI’s database system, tools and procedures
  • Support training and on-boarding of program support staff
  • Provide periodic reporting updates to manager in Progress Update meetings and Monthly Reports
  • Document work with youth and partners using organizational database
  • Support the evaluation of the program by conducting interviews, focus groups, surveys, and other data collection methods as needed
  • Other administrative duties as required
Required Experience (2 years minimum):


The minimum level of education is a community college diploma in human services and social studies related education (social work, volunteer engagement, community work, International development, etc).

Skills, Knowledge, & Experience:
  • Preference for candidates who identify as Black, and/or are of Afro-Caribbean or African heritage. Additional priority will go to any candidates who are fluent in one (or more) of the following: Tagalog, Somali, Arabic, Turkish, Vietnamese
  • Coordinating services in community centers and/or in different program spaces
  • Developing and maintaining organizational partnerships
  • Case Management and overseeing a client caseload
  • Coordinating programs around Settlement, Education and Civic Leadership
  • Organizational development work, particularly with young people in a non-profit context
  • Working from an outcome-based/evidence-based programming model
  • Demonstrated ability to work in culturally diverse communities, with a particular understanding of the challenges facing youth from economically and culturally marginalized communities
  • Understanding of community based, youth-led and youth-serving work, common models of service provision, and functions of nonprofit organizational structures
Core Competencies:
  • Demonstrated ability to work independently with minimal supervision
  • Initiative and commitment to continuous learning
  • Established a high degree of good judgment, professional manner, empathy, and strong understanding and application of principles
  • Acceptance and use of constructive criticism for personal and professional growth
  • Ability to work cooperatively with other professionals and community
  • Capacity to work positively in a team environment
Expected Job Outcomes

The position has an overall impact on accomplishing FYI’s mission to support Black, racialized,
and newcomer youth in York South-Weston and Oakwood-Vaughan communities as they prepare for the future with the resources and mentorship they need to thrive. FYI’s six areas of focus are: Educational attainment, Workplace Readiness, Youth Justice, Newcomer Services, Civic Leadership, and Advocacy.

Physical Requirements
  • None
Equipment Used
  • Experience and knowledge of using regular office equipment including computers, photocopiers, printers, projector, fax, etc.
Working Relationship
  • Works under the supervision of the Program Manager (Newcomer Services)
  • Will work with and support colleagues, including placement students, to complete tasks.
  • The position interacts with staff, supervisors, managers, volunteers of FYI, the general public, partner organizations, corporate partners, and other organizations.
Working Condition
  • Hours of work: Works regular hours from 10:30AM - 6:30PM with some requirement to work extended hours and weekends.
  • Location: Works from FYI on Keele (1652 Keele Street) and FYI on Oakwood (504 Oakwood Avenue), and may be required to work from other locations based on funders or programs changing requirements.
How to Apply

Please send your cover letter, resume, and three references in Word or PDF format by 11:59PM on Wednesday, October 18th by email with the subject line Youth Case Worker (Newcomer Services) to

For Youth Initiative is committed to employment equity initiatives. We encourage residents of York- South Weston and surrounding communities and members of youth, ethno-racial, aboriginal, immigrant, francophone, refugee, 2SLGBTQI+, and disabled community groups to apply and self-identify.

If accommodation is required during the hiring process, please advise at the time of application or contact the HR Manager. If you are selected, you will receive the HR Manager’s contact info.

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