Youth and Family Counsellor (2 Positions) - MFRC (Malvern Family Resource Centre)

Mar 01, 2021
Scarborough (Malvern / Rouge River), Ontario

Counsellor (2 Positions)

The Youth and Family Support Counsellor will provide counselling support to youth and their families through a variety of therapy techniques utilizing both individual and group settings. Counsellor will also provide psycho-educational workshops and referrals to youth, families, and partners. The Mental Health and Addictions Counsellor will provide clinical counselling, assessment, referrals, psycho-educational workshops and follow-up services to youth and their families affected by mental health and substance use issues. The focus will be individuals who self-identify as Tamil or South Asian.

Program Delivery & Case Management:

  • Provide a quality level of individual, family and group counselling sessions
  • Provide information and referral services to youth and their families
  • Develop and implement intakes, risk assessment, goal/support plans, transition, follow-up plans with youth and their families
  • Provide crisis intervention through solution focused supports to youth and their families
  • Build internal and external referral systems for client recruitment and access to services
  • Regular documentation of all client sessions and apply best practices in the completion of case notes)
  • Conduct regular psycho-educational workshops/ youth initiative on topics relevant to youth and their families such as: mental health, addictions, healthy relationships, behavioural management, cyberbullying, advocacy etc. (Topics may vary depending on counsellor position)
  • Collaborate with community stakeholders to raise awareness about the service and to address issues facing residents
  • Provide information and referral services and support to residents and staff  
  • Conduct service evaluations in order to identify, analyze, evaluate, and address any problems, issues, and
  • Hold a case load of approximately 15-20 clients per week

Administrative Responsibilities:

  • Adhere to protocols regarding policies, practices, report writing, and data retention
  • Maintain client files, including case notes, and discharge summaries
  • Act as an advocate on a local level for systemic improvements within the school and judicial systems
  • Keep statistics on individual counselling sessions, group sessions, referrals, workshops facilitated etc. using internal database
  • Meet deliverables and report on achievement of deliverables with respect to all funded projects
  • Attend workshops and meetings as a representative of Malvern Family Resource Centre
  • Participate on agency committees
  • Ensure the implementation of the Centre’s policies and procedures

Other Responsibilities:

  • Keep up-to-date on community development trends and research, as well as, current events that impact the local neighbourhood
  • Attend all meetings required by funders
  • Attend staff meetings, training sessions and other MFRC related events
  • Ensure the implementation of the agency’s policies and procedures
  • Other duties as assigned

Impact of Errors:

  • Major errors can occur in the following areas resulting in consequences which could be detrimental to the agency. Due care is therefore required, in particular related to:
    • Administration: Maintaining accuracy of all agency documentation, efficient operational management, as well as, ensuring diligence with respect to corporate policy
    • Liability: Potential corporate liability
    • Program: Ensuring the provision of correct information to clients and quality program delivery

Necessary Skills/Qualifications:

  • BSW or MSW and relevant experience in counselling with youth and families of diverse population
  • Registration with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or equivalent
  • Experience in providing case management services to youth and families
  • Proficient in evidence-based trauma informed modalities such as Cognitive Behaviour Therapy (CBT), Narrative Therapy or other competency-based therapy models
  • Knowledge, understanding, and sensitivity to the complexity of issues arising for individuals who have experienced abuse, violence, intergenerational trauma,  poverty, mental health
  • Knowledge of a broad range of community resources in the Malvern and Scarborough area
  • Knowledge of the impact of social and cultural issues facing marginalized youth and how they affect mental health
  • Strong crisis intervention and other specialized crisis management skills (e.g. Suicide intervention, interpersonal communication skills etc…)
  • Demonstrated time management skills with the ability to meet multiple deadlines
  • Ability to maintain boundaries with clients and provide time-limited counselling services
  • Experience in facilitating individual/group counselling from a trauma focused lens
  • Commitment to anti-racism, non-discrimination, anti-oppressive practices
  • Some evening and weekend work required
  • Ability to work independently and collaboratively within multi-disciplinary team
  • Speaks Tamil (Preferred for Mental Health and Addictions Position)
  • Good working knowledge of computers and Microsoft software
  • Valid Driver’s License with access to a car, an asset
  • Assists with other duties as required or as assigned


Position will report to the Youth Program Coordinator(s) in consultation with Executive Director. Job responsibilities are subject to change under the direction or assignment of the Executive Director, in consultation with the Board of Directors

Working Environment:

  • Good working environment
  • Works with interruptions in a busy Centre
  • Some remote work due to COVID-19
  • In person and Virtual service delivery models
  • Some Evenings and Weekend work required

Application instructions: Please submit cover letter along with resume.

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