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Volunteer Recruitment and Engagement Coordinator - Nanny Angel Network

Sep 18, 2020
Toronto, Ontario
Entry Level, Early Career

Volunteer Recruitment and Engagement Coordinator

Nanny Angel Network


This position is responsible for administering the Volunteer Program in accordance with the Nanny Angel Network’s mission and standard of excellence. The Volunteer Coordinator’s primary responsibilities include the recruitment, screening, selection, training, matching and engagement of individual volunteers and referral partners.


Essential Functions:

  • Supports the mission, vision and values of the Nanny Angel Network;
  • Ensures a robust inventory of trained Nanny Angel volunteers
  • Develops a pipeline of volunteers for other positions the organization requires
  • Utilizes interviewing and screening processes to ensure excellence
  • Appropriately matches volunteers with families,
  • Responsible for maintaining volunteer databases with accuracy;
  • Responsible for ensuring all volunteer communications and marketing materials are current and relevant

Administrative Management:

  • Maintaining documentation in database for the screening, interview, and training process
  • Assisting with regular evaluation of the volunteer experience and program impact;
  • Post volunteer opportunities on job boards and keep postings current
  • Providing quarterly reports as required;
  • Ensure that the Standard Operating Procedures are adhered to.
  • Monitor volunteer satisfaction by conducting annual surveys
  • Ensure volunteer documents, liability waivers; references are complete and up to date.
  • Maintain updated job descriptions for volunteer positions
  • Create monthly volunteer reports and provide information for annual audit

Human Resources Management:

  • Recruiting, selecting volunteers determining their suitability in relation to the family’s needs
  • Appropriately matching volunteers with clients in various program areas to ensure high quality volunteer performance; in consultation with the Program Coordinator and Child Life Specialist
  • Promoting a strong team approach to volunteerism, and a commitment to the community
  • Selecting and matching appropriately the volunteers for the annual Angels and Heroes Gala
  • Complete exit interviews of volunteers to determine ways and areas in which to improve services
  • Create and implement formal and informal volunteer appreciation activities and even
  • Ensure volunteers have required uniforms, bags and supplies required to deliver the Nanny Angel Network Program for Children.
  • Ensure that volunteers deliver the program service within the scope of the program and maintain boundaries


  • Liaise with community volunteer organizations regarding volunteerism;
  • Liaise with University Programs in related fields to offer opportunities for professional development and to recruit volunteers
  • Respond by telephone to all volunteer applicant inquiries
  • Interview in person or in some instances by Skype
  • Monthly follow up with the volunteers regarding hours of service and compliance with program guidelines
  • Fully communicate volunteer opportunities to potential volunteers by phone conversations
  • Lead Volunteer Advisory Committee bi-annual meetings
  • Participate in weekly team meetings to communicate progress towards quarterly and annual goals
  • Communicate regularly with the Executive Director to report progress and any obstacles to achieving goals.
  • Participate in the development of marketing materials for volunteer recruitment

Health and Safety:

  • Ensures that accident and incident reports for volunteers are documented and acted upon and forwarded to the Executive Director and Manager of Operations
  • Ensure that Volunteers work in a safe manner and redirect when appropriate;
  • Keep the work area clean and free from hazards;
  • Maintain a positive attitude, practice self-care and a healthy lifestyle.

Continuing Education:

  • Responsible to attend all annual mandatory team training and strategy sessions
  • Maintain current knowledge and techniques around volunteerism

Required Education:

  • Degree from a recognized College or University in Volunteer Coordination or related field


  • Experience in Volunteering ;
  • Minimum 1 year Experience in volunteer Coordination; or recruitment
  • Experience working in the cancer field would be a benefit

Desirable Skills and Personal Characteristics:

  • Proficient in Microsoft Office Suite
  • Organized and efficient with attention to detail and follow through
  • Possess excellent interpersonal skills, superb communication skills and be skilled in developing and making presentations
  • Reliable, high integrity, able to maintain confidentiality
  • Team player
  • Able to work with minimal supervision, taking initiative and keeping everyone informed
  • Able to work with a variety of people, personalities, ages and backgrounds
  • Warm, sensitive, engaging, fun personality
  • Ability to be persuasive

Application Instructions:

In order to be considered for this position, you must provide a cover letter stating why you think this position is for you and an updated resume.

Submit resume and cover letter to:

Job Types: Full-time, Permanent


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