Volunteer Coordinator - Dementia Society of Ottawa and Renfrew County

Sep 25, 2020
Ottawa, Ontario
Entry Level, Early Career

POSITION:                  Volunteer Coordinator

STATUS:                      Full-Time

ENVIRONMENT:          In Person, Virtual, Remote

REPORTS TO:             Director of Operations


The Dementia Society of Ottawa and Renfrew County (DSORC) is a non-profit, charitable organization that links individuals with Alzheimer’s disease and other dementias and their families to support, education, and resources.

Working as a member of a dynamic team, the Volunteer Coordinator is responsible for the development and implementation of the Volunteer program at the Dementia Society of Ottawa and Renfrew County (DSORC). This position will involve extensive collaboration with numerous DSORC team members to ensure efficient, smooth onboarding, engagement and retention of volunteers. This person is a strategist who sees the big picture while staying on top of all the details.

The Volunteer Coordinator plays a key role at DSORC. This role includes working in a multi-sector environment to forge partnerships and seek out opportunities for us to partner with individuals and organizations to strengthen our volunteer engagement and therefore all aspects of DSORC, including fund development, program delivery, special events and administrative support. This position is instrumental to the success of the volunteer driven Virtual Respite program.



  • Builds a culture of volunteerism at DSORC
  • Builds a professional volunteer program with consistent processes and standards to protect both the rights and responsibilities of volunteers and DSORC
  • Works closely with Managers and Directors at the strategic level to ensure successful consideration and implementation of a mission-based volunteer program
  • Creates and implements an annual work plan with measurable goals aligned with DSORC strategic plan and directions
  • Provides leadership to all volunteers and volunteer supervisors at DSORC
  • Understands the roles and responsibilities of all members of DSORC staff
  • Conducts DSORC volunteer needs assessment for Ottawa and Renfrew County
  • Successfully oversees the staff and volunteer management cycle:
    • Recruitment
    • Screening
    • Designating volunteer assignments
    • Orientation and Training
    • Recognition
  • Work with external local and provincial partners to coordinate intake and referral of volunteers where applicable 
  • Educates and supports staff to fulfill their responsibilities as supervisors of volunteers for their program or department. 
  • Develops and delivers volunteer Foundations Training for all on-going volunteers
  • Researches and develops volunteer policies and procedures and maintains an orientation package for volunteers
  • Manages volunteer records to meet operational and statistical guidelines and standards
  • Maintains accurate and complete database of all volunteers in volunteer module of Raiser’s Edge
  • Submits monthly, quarterly and annual statistical reports to finance and leadership teams from the volunteer module of Raiser’s Edge
  • Prepares and manages a volunteer program budget



  • Support Virtual and Remote Program Development Cycle 
  • Develop Standard Operating Procedures (SOP)
  • Develop other key program documents (e.g. participant survey)
  • Train and handover admin processes to DSORC staff
  • Lead weekly program development meeting, including agenda generation and tracking of action items
  • Other duties as required



  • Graduate from a University program with a Business degree; focus on volunteer management is preferred or equivalent experience
  • Demonstrated knowledge of volunteer laws and best practices and sector trends
  • 5+ years’ experience in a volunteer coordination role
  • Experience creating and implementing Standard Operating Procedures (SOPs)
  • Must demonstrate flexibility, strong commitment to meeting deadlines and solid decision-making skills
  • Demonstrated experience successfully managing virtual and remote volunteer programs
  • Demonstrated ability to work with a high level of independence
  • Strong leadership skills & abilities, as well as a collaborative approach to teamwork and morale building
  • Superior analytical, critical thinking and problem solving skills;
  • Excellent communication skills;
  • Bilingualism in both official languages is an asset
  • Excellent time management and organizational skills;
  • Ability to inspire motivation and teamwork in a diverse group setting

We thank all applicants for their interest, but only those selected for an interview will be contacted. No phone call or e-mail enquiries please.

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