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Transitional Housing & Support Worker - Tropicana Community Services Organization

Sep 19, 2020
Scarborough, Ontario
Entry Level, Early Career






Tropicana Community Services, a Toronto-based multiservice organization provides all youth, newcomers, people of Black and Caribbean heritage and others in need with opportunities and alternatives that lead to success and positive life choices.  Our mission is achieved through culturally-appropriate programs such as counselling, child care, educational and employment services and youth development.


Job Title:                  Transitional Housing & Support Worker

Position Type:        Permanent, full-time

Department:             Counseling

Location:                  Scarborough, ON

Mobility:                    Car required

Regular Hours:       9:00 PM – 5:00 PM 3 days/week; 10:00 AM – 6:00 PM 2 days/week

Extended Hours:    Evenings/weekends as required

Compensation:       $ 43 560 per annum, plus benefits


Primary Function: To assist women victims of violence, in a culturally-appropriate manner, in the development of transitional plans to access the community supports that are needed to achieve independence and stability in their lives.


Areas of Responsibility:

  • Assess the needs of women, review the various options for services in the community and assist in the development of a transitional plan.
  • Assist in safety planning for women and children.
  • Assist women in using services such as, but not limited to, supportive housing, counselling, parental support, education upgrading, job training, income support resources, legal aid, health and wellness programs.
  • Accompany clients to court and to utilize other services where possible.
  • Develop, co-ordinate and facilitate community educational workshops educational groups as determined by demonstrated relevant to service users
  • Develop and facilitate ART (Aggression Replacement Training) program for women
  • Develop and maintain contact with a network of VAW workers, community support workers and other relevant professionals.
  • Consult and advocate on behalf of abused women with other professionals in the social services, welfare, immigration, medical and legal systems and other such services required to achieve the program goals.
  • Participate in research that would assist in serving abused women, in conjunction with colleagues on the Transitional Support Worker network,
  • Participate in agency meetings and work on such other committees as are related to the transitional support work.
  • Complete and process client Intakes using the database within established timelines
  • Maintain well-documented, up-to-date files denoting service outcomes
  • Maintain effective record-keeping and statistical collection mechanisms as mandated by the various funders
  • Conduct performance management activities to evaluate all services
  • Provide relevant statistical and qualitative reports as per established timelines and/or as required  
  • Develop and share with Volunteer Co-ordinator job descriptions for each volunteer placement and, in conjunction with Volunteer Co-ordinator, recruit placement students from Secondary schools, Colleges or Universities
  • Provide supervision and direction to students inclusive of orientation, coaching, training, placement evaluation according to the established policies and procedures of the educational institutions


Skills & Qualifications:

  • University degree and relevant experience in Social Work (BSW, MSW)
  • Current registration, in good standing, with the Ontario College of Social Workers and Social Service Workers
  • Valid police clearance, including vulnerable sector screening
  • Lived experience of the Black, African & Caribbean community, in particular, knowledge of cultural diversity and anti-Black racism issues
  • Valid Ontario driver’s license with clean driving record
  • Experience in the field of violence against women and children prevention especially as it pertains to the Black, African and Caribbean community
  • Excellent facilitation skills with children, youth and adults.
  • Experience facilitating ART (Aggression Replacement Training) programs.
  • Extensive knowledge of community resources such as: social services, education, employment, housing, health, criminal justice and immigration
  • Knowledge of cultural diversity issues and ability to provide services in a culturally sensitive manner
  • Experience in outreach
  • Ability to work well in a team setting and with minimal supervision
  • Excellent oral and written communication and presentation skills
  • Demonstrated initiative and creativity
  • Computer proficiency in Windows environment and Microsoft Office


Please apply in writing to:

Hiring Committee

Counselling Department

Tropicana Community Services

1385 Huntingwood Drive

Scarborough, ON M1S 3J1

Fax: 416-439-2414


Closing:   Friday, August 14, 2020 at 12:00 PM


Tropicana Community Services is committed to creating an inclusive, barrier-free recruitment and selection process. Please inform the Human Resources department, at the time of your application, of any requirement for accommodation in order for us to assess all employees in a fair and equitable manner.


We thank all candidates for the interest shown, however, only those selected for an interview will be contacted.  No telephone calls please.

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