The Coordinator, IM – Training, Development and Systems - South Riverdale Community Health Centre

Oct 04, 2020
Toronto, Ontario
Entry Level, Early Career

Coordinator, IM – Training, Development and Systems

Full-Time, Regular Position

Salary Range:  $62,667 - $73,726

Includes Health Benefits and HOOPP


South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.


SRCHC is a leader in the CHC sector with optimizing use of electronic medical records (EMR) for client care and the use of data analytics to support research, quality improvement and accountability agreements.  SRCHC is looking for someone to join our dynamic team in an evolving health care environment.


The Coordinator, IM – Training, Development and Systems will support the usage of electronic medical record (EMR) and other systems, in collaboration with inter-disciplinary teams (working with regulated health team members and non-regulated service providers), administration, managers and directors.  As an integral member of the IM and IT team, you will be responsible for developing and delivering a range of training options to facilitate staff’s documentation, quality improvement, performance management, program evaluation, research and accountability.  The role will provide subject matter expertise at all stages of the system design, and manage projects to maintain and implement system changes. 


This position supports staff, the management team, senior leadership and the organization and has access to all system infrastructure, backups and electronic documentation including information regarding board and leadership team decisions, human resources, finance, accountability agreements and reporting, clinical data, etc.



Training & Coaching

  • Designs and deliver effective one-on-one and small groups training, delivered in-person and/or virtually
  • Documents workflows and develop detailed training guides/aides, cheat sheets and other how-to systems to support staff to fully utilize the EMR and other 3rd party systems (e.g. OLIS, ConnectingOntario, virtual visits, etc.)
  • Develops training and monitoring systems to ensure data input consistency, workflow alignments, various provider roles’ professional requirements, and make recommendations regarding staff performance to management
  • Orientates new staff on the EMR and other 3rd party applications
  • Provides ongoing coaching support and timely problem solving, including virtual, in-person and roaming, for staff with varying levels of computer literacy within our EMR software and other 3rd party applications

 Quality Improvement

  • Provides expertise, advice and support to staff on ongoing evolution and data-driven quality improvement
  • Applies consultative approach to identify and address individual and organizational training needs, support best practices, accountability and quality improvement
  • Participates in a variety of committees and work with staff to develop workflow, encountering, office efficiencies and data management best practices
  • Identifies EMR and workflow issues, and recommends possible solutions or resources to improve efficiencies
  • Provides coaching and support to improve office efficiencies and workflows through optimized use of EMR and other 3rd party systems based on team and organization needs

Information Systems

  • Collaborates with various teams and management leads in developing and implementing policies, processes, workflows and updates
  • Coordinates and facilitates project-related activities across various teams under the supervision of managers and directors
  • Analyzes, resolves, and escalates EMR and other 3rd party application issues
  • Provide 1st and 2nd level support for EMR and 3rd party application issues for staff across multiple sites
  • Develops and maintains project documentations
  • Ensures system upgrades and other changes, including the impact on specific functions and responsibilities are communicated to staff in a timely manner, and training documentations are updated as needed
  • Works closely with various teams to develop and/or update templates, tools, resources.
  • Creates and maintains resources and tools that support the EMR infrastructure to align with best practices and facilitate efficient workflows
  • Identifies connections between issues, events and data points, and able to think clearly around complex systems, bridging staff issues and organizational needs/activities
  • Understands the organization’s needs and adapt them to the EMR and 3rd party solutions
  • Works with inter-professional care teams to design workflows and encountering infrastructure to support high quality care for clients and data reporting frameworks
  • Coordinates the implementation of system changes and enhancements utilizing project management tools and strategies
  • Act as local authority for local registration of city and provincial tools and systems (e.g. ONE ID, Connecting Ontario, eHub, etc.)
  • Develop and implement auditing tools to ensure compliance; support the Privacy Support Officer with privacy audits and other privacy related issues



  • Post graduate degree in a relevant discipline from a recognized university or a combination of education and relevant experience
  • Three or more years of related experience in a health care setting working with inter-disciplinary teams with daily exposure to computer use
  • An understanding of the typical stages in the development and mastery of new knowledge and skills, and demonstrated ability to develop training materials
  • Experience as a trainer, including assessing training needs and developing plans to address them at a range of skills levels
  • Experience with adult learning and demonstrates creative thinking and develops innovative solutions to address learning needs
  • Ability to explain technical information in plain language and process redesign
  • Comfortable with technology and learning new software
  • Knowledge of Electronic Medical Record (e.g. PS Suite)
  • Proficient in the use of computers and various software applications
  • Strong project management skills; able to coordinate multiple projects/initiatives simultaneously and meet demanding time frames
  • Demonstrates ability to improvise and work autonomously in a dynamic and unpredictable environment
  • Strong organizational and prioritization skills to balance multiple activities concurrently
  • Strong inter-personal and communication skills with experience fostering collaborative partnerships with multiple inter-disciplinary teams across organization
  • Experience in managing diverse groups and individuals through change initiatives and able to resolve issues that arises throughout the process
  • High degree of composure and sound judgement in situations not routine or expected
  • High level of motivation/initiative with a positive attitude
  • Excellent negotiation skills
  • Knowledge of community, the health sector including primary health care and community health centres
  • Strong interest in issues affecting people who are homeless, living with a mental illness or substance use, and complex health needs
  • Respect for client confidentiality
  • Ability to work independently or in a multi-disciplinary team environment
  • Previous CHC experience would be an asset
  • Police clearance documentation will be required for employment


The deadline for applicants is Wednesday, August 19, 2020 at 12:00 noon.


No faxes, phone calls, or requests to meet please.


This is a non-bargaining unit position.


SRCHC welcomes applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.


SRCHC is an equal opportunity employer.  We would like to thank all those that apply but only those selected for an interview will be contacted.


SRCHC encourages a scent-free environment.  Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.

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