Supervisor of Shelter Programs (one year contract) - Christie Ossington Neighbourhood Centre

Sep 29, 2020
Old Toronto, Ontario

Reporting to the Manager of Shelter Operations, this position assists in the management and development of all programming activities for CONC’s shelter operations for the Bloor, Lansdowne and Roncesvalles locations. The Supervisor of Shelter Programs is responsible for ensuring the successful implementation and delivery of all shelter programs at the three downtown CONC shelters. In addition, the Supervisor of Shelter Programs will ensure the coordination of programs and services between the shelters and drop-in with the Supervisor of Drop-In Services resulting in maximum benefit to participants. This includes the on-going delivery and continued improvement of the four components of our Breaking Barriers Program: Life Management, Health & Wellness, Income Security and Housing.


  • Maintains Hostel Standards and adheres to the CONC code of Conduct.
  • Provide leadership to the staff team to ensure high quality, inclusive, accessible, respectful and effective client-directed service.
  • Supervise staff team including regular performance reviews and progressive discipline as required.
  • Oversee the effective operation of their respective programs and services, provide strategic leadership and assess the feasibility of all new programs and services in response to emerging needs in the community.
  • Assist in the design and delivery of high-calibre, relevant programs and services in line with our Strategic Plan.
  • On-going and updated tracking outcomes and preparing updated reports to senior management.
  • Partner with internal staff to effectively implement program evaluation and metrics to monitor program effectiveness and ensure relevant program analysis to meet requirements for donor reporting.
  • Coordinate collaborative community and institutional partnerships initiatives to maximize opportunities and supports for our clients.
  • In coordination with the Manager of Shelter Operations, ensure compliance with established partnership agreements and protocols regarding service development and delivery, supervision, and conflict resolution.
  • Participate in the development and implementation of agency wide policies and procedures as directed.
  • Maintain current and up-to-date knowledge of community resources.
  • Conducting needs assessments and developing new programs and/or expanding existing programs according to trends and best practices, in consultation with the Management Team.
  • Supervision of day-to-day program activities /placement students/volunteers/consultants
  • Ongoing development of relationships with referral agencies, organizations and practitioners.
  • Actively seek out partnerships for collaborative programming
  • Completing reports required by the government and other funders and ensure programs meet all legislative, regulatory and professional standards
  • Install systems to ensure regular feedback from program participants.
  • Attend relevant internal, external meetings and networks as necessary
  • Ensures a positive, professional and harassment free work environment.


  • Master's or Bachelor’s Degree in Social Work, Psychology or a related field required
  • Minimum 3 to 5 years of program management experience.
  • Five years’ experience working with vulnerable adult populations, including those affected with mental illness & other complex health conditions and homelessness, with preference given to those who have worked directly in a shelter environment
  • Minimum of 2 years' front-line supervisory experience in similar environment overseeing teams, or a demonstrated excellence in leadership combined with extensive experience and education.
  • Demonstrated knowledge and understanding of clinical models and current approaches towards homelessness, and of community development principles.
  • Demonstrated ability to work effectively and maintain productive working relationships with diverse range of community partners.
  • Experience in participating in collaborative projects or service models.
  • Ability to work in a fast paced environment with changing priorities.
  • Excellent verbal and written communication skills
  • Exceptional leadership, critical thinking, relationship management, negotiation, decision making and problem solving skills.
  • Understanding of Anti-Oppression and Anti-Racism Framework and ability to integrate it into leadership style.
  • Ability to work flexible hours.
  • Demonstrated experience in developing, implementing and evaluating programs and services
  • Strong anti-racism/anti-oppression analysis and demonstrated experience of working from an anti-oppression framework
  • Excellent communication, interpersonal, organizing, computer and advocacy skills
  • Second language an asset
  • Experience managing in a unionized work environment
  • Standard First Aid & CPR
  • Non-Violence Crisis Intervention Training
  • Trauma Informed Care training

Note: Equivalencies for all qualifications listed will be considered. The successful candidate must obtain a clear criminal reference check.

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