Supervisor of Roncesvalles Shelter Hotel (5 month contract - likely extended) - Christie Ossington Neighbourhood Centre

Sep 29, 2020
Old Toronto, Ontario

Reporting to the Manager of Shelter Operations, this position manages and develops all programming activities for CONC’s shelter operations. The Supervisor of Roncesvalles Shelter Hotel is responsible for the operation and supervision of staff at the Roncesvalles Shelter Hotel. In addition, the Supervisor of Roncesvalles Shelter Hotel will ensure the coordination of programs and services with the Supervisor of Shelter Programs resulting in maximum benefit to participants. This includes the on-going delivery and continued improvement of the four components of our Breaking Barriers Program: Life Management, Health & Wellness, Income Security and Housing. 

The Supervisor of Roncesvalles Shelter Hotel will supervise intake staff including regular and on-going supervision. This includes the onboarding, training, scheduling and regular evaluation of all shelter staff.


  • Maintains Hostel Standards and adheres to the CONC code of Conduct.
  • Supervises the day to day operation of all assigned staff  (Full & Part time & Relief) replacement, assigning and reviewing of work. Conducts disciplinary action when necessary in consultation with Management, while on shift. Ensures adherence to Occupational Health & Safety, Toronto Shelter Standards and Quality Assurance in accordance to legislations/organizational policies.
  • Consults with manager; motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Resolves issues with clients, improves service delivery and ensures clients receive appropriate counselling, support or referrals.
  • In coordination with Supervisor, manages crisis situations as they arise, investigates accidents and ensures appropriate medical care is provided and reports any incidents. Resolves problems with clients with focus on client growth and empowerment and promotes life.
  • Monitors the maintenance duties/responsibilities to ensure proper working of equipment, facility and building security after hours.
  • Conducts fire drills, performs security checks and patrols floors to ensure safety and well being of clients and acts as Fire Warden as required
  • Participates in team meetings for case conferences, staff meetings, committee meetings and facilitates resident meetings.
  • Ensures shelter is properly stocked with all operating and resident supplies. 
  • Undertaking on call duties in consultation with the Director of Shelters and Housing.
  • Provides leadership to the staff team to ensure high quality, inclusive, accessible, respectful and effective client-directed service.
  • In collaboration with the Manager of Shelter Operations, the scheduling of all staff in accordance with our Collective Agreement.
  • On-boarding and training of new staff.
  • Collect, monitor and approve timesheets.
  • Work closely with the finance department in ensuring timely and thorough approval of timesheets.
  • Supervision of day-to-day placement students as identified.
  • Ensure agency SMIS reporting system is updated and operational as per standards.
  • Install systems to ensure regular feedback from program participants.
  • Attend relevant internal, external meetings and networks as necessary
  • Ensures a positive, professional and harassment free work environment.


  • Master's or Bachelor’s Degree in Social Work, Psychology or a related field required
  • Minimum 1 to 3 years of program management experience.
  • Three years’ experience working with vulnerable adult populations, including those affected with mental illness & other complex health conditions and homelessness, with preference given to those who have worked directly in a shelter environment
  • Minimum of 1 years' front-line supervisory experience in similar environment overseeing teams, or a demonstrated excellence in leadership combined with extensive experience and education.
  • Demonstrated knowledge and understanding of clinical models and current approaches towards homelessness, and of community development principles.
  • Demonstrated ability to work effectively and maintain productive working relationships with diverse range of community partners.
  • Ability to work in a fast paced environment with changing priorities.
  • Excellent verbal and written communication skills
  • Exceptional leadership, critical thinking, relationship management, negotiation, decision making and problem solving skills.
  • Understanding of Anti-Oppression and Anti-Racism Framework and ability to integrate it into leadership style.
  • Ability to work flexible hours.
  • Strong anti-racism/anti-oppression analysis and demonstrated experience of working from an anti-oppression framework
  • Excellent communication, interpersonal, organizing, computer and advocacy skills
  • Experience managing in a unionized work environment
  • Standard First Aid & CPR
  • Non-Violence Crisis Intervention Training
  • Trauma Informed Care training

Note: Equivalencies for all qualifications listed will be considered. The successful candidate must obtain a clear criminal reference check.

This job is from CharityVillage
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