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Student Advocacy Coordinator - SFSS

Mar 01, 2021
Burnaby, British Columbia


In addition to providing resources and services that represent, connect and benefit undergraduate students, the Simon Fraser Student Society believes that empowering and advocating for our students is one of the many ways we continue to strive towards our vision of students thriving everywhere. Therefore, we are looking for a Student Advocacy Coordinator to support our members in academic and non academic matters by providing resources and options, in a confidential manner, to create a safe and respectful space for the students and improving their overall university experience.

This position aims to become the voice of the students, advocating on their behalf, assisting them as they navigate through difficult or crisis situations in a University setting. The advocacy priorities and main areas of services include, but are not limited to, support and guidance through conflict, disciplinary and misconduct matters, health and wellness concerns, campus safety, sexual and other forms of harassment and discrimination.

This is a full-time unionized position of 35 hours per week along with membership in Canadian Union of Public Employees (CUPE) Local 3338 - Unit 5, at a wage rate of $26.94 per hour with additional benefits as defined in the Collective Agreement.

As an employee of the Simon Fraser Student Society (SFSS), the Student Advocacy Coordinator reports to and takes direction from the Operations Organizer.


· Developing the operations, procedures, and policies of the new Student Advocacy Office

· Oversees and manages efficient operation of the Student Advocacy Office

· Schedules in-person or online appointments with students, conducts follow ups and communicates status updates for each case

· Builds strong relationships, communicates, and works collaboratively with University partners to better assist, inform, and resolve student matters

· Remains knowledgeable and updated on the University’s rules, policies, and protocols

· Responds to request for information and inquiries

· provides clarity to the student on the University’s rules, policies, and procedures

· Supports students in navigating through university processes and systems, including, but not limited to, faculties, departments, university’s disciplinary processes, and code of conduct processes

· Provides support during appeals, including attending meetings; communication support; and reviewing, editing, and submitting documents if needed

· Refers undergraduate students to helpful resources available on campus or within the community

· Understands, promotes, and advocates for students’ rights and ensures fair treatment

· Maintains detailed records of each student’s case in a confidential manner

· Provides unbiased, confidential, ongoing support to students by listening actively to their concerns and situations with discretion, empathy, and respect

· Collaborates with all SFSS departments and services as necessary

· All other duties as assigned


· Post-secondary degree in social work, sociology, law, or a related field, as well as pertinent experience and training

· Knowledge of the University Act

· Proven ability to exercise confidentiality, diplomacy, and tact

· Excellent organizational, analytical, problem-solving, and conflict resolution skills

· Strong communication skills (written and oral) with a demonstrated ability to build rapport with a diverse group of individuals and stakeholders

· Excellent ability to exercise judgement, provide advice, and support decisions while maintaining personal and professional boundaries

· Ability to work within the established policies and processes

· Proficient in the use of Microsoft and G Suite applications

· Ability to work in a team environment and independently

· Strong interest in student service and passion for helping and advocating for the undergraduate student population

· Positive attitude, capacity for empathy, and ability to manage stressful situations professionally

· Experience working in campaigns associated with anti-racism and anti-oppression initiatives

The successful candidate must be able to work some flexible hours to accommodate occasional evening work as per students’ availability.

The SFSS is committed to recruiting, nominating, and supporting skilled candidates that have a commitment to equity and justice, and we encourage applications from women, Black, Indigenous, racialized communities, persons with disabilities, members of LGBTQ+ communities, cultural, religious, and linguistic communities.

To apply, submit your resume and cover letter on COLLAGE. Acceptable file formats include PDF files only. Only shortlisted candidates will be contacted. Resumes must be received no later than 4pm (PST) on Monday, March 1st, 2021.

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