Social Support Coordinator - St. Felix Centre

May 28, 2021
Toronto, Ontario

Social Support Coordinator will engage with guests and staff to proactively incorporate de-escalation intervention strategies ahead of a crisis, coordinate crisis response and communicate after a crisis or escalation has occurred; communicate with guests and clarify consequences and alternatives, and also works with stakeholders to explore service improvements.   This role will collect and analyze data related to restrictions and escalations in order to reduce restrictions and implement.


  • Crisis mediation, de-escalation and/or coordination of services, including supportive debriefing, and assistance in the development of a restorative plan
  • Facilitating debriefing, which includes communicating with guests and staff after a crisis has occurred
  • Collecting and analyzing data related to restrictions with a goal of reducing restrictions
  • Collaborating to create alternatives to restrictions, and implementing these alternatives
  • Provide support to individuals with serious mental health challenges
  • Maintain a conducive environment to enhance a supportive, guest-centered program that operates 24/7
  • Develop individual guest-centered service plans addressing immediate short term resolutions
  • Develop and implement best restorative based strategies in partnership with guests and staff
  • Ensure appropriate records are kept and completion of monthly reports
  • Complete comprehensive client assessments and service plans
  • Assist guests in identifying areas of need and goal development, ensuring goals are attainable and time specific, and that the guest plays an integral role in the decision making process
  • Encourage the guest in problem solving, conflict resolution, harm reduction, medication management as appropriate
  • Develop and maintain positive and collaborative relationships with stakeholders and community partners to ensure guest needs are met
  • Refer to caseworkers as needed for coordinated guest access to required medical, clinical or other community resources, including housing, food, clothing, and other relevant services
  • Provide follow-up as appropriate
  • Work cooperatively as a member of the casework and social support team; contribute to a positive, collaborative and supportive work environment
  • Participate in the development, implementation and evaluation of services provided
  • Maintain up-to-date records; complete and compile all necessary file notes, reports, statistics and other written documentation on a timely basis and in accordance with agency standards
  • Develop and implement goals and objectives that are outcome based and measurable, and which reflect the mission of the organization
  • Develop and implement crisis prevention services, restorative programs after a crisis happens
  • Contribute to the strategic and operational planning process of providing an alternative to service restrictions
  • Conduct ongoing evaluation of the crisis intervention programs and services delivered
  • Advocate, as required, on behalf of service users
  • Provide or support the development of educational and awareness sessions, briefings, and resources pertaining to common issues observed while providing services
  • Participate in continuous quality improvement initiatives
  • Support the overall operations of the Centre; other duties as assigned.
  • Ensure Health and safety protocols and the use of personal protective equipment are maintained


  • Degree in Social Work, Clinical Counseling, Clinical Psychology or another clinical field of study
  • Lived experience considered an asset


  • Experience working with individuals experiencing crisis and/or trauma;
  • Experience working with one-on-one counseling;
  • Experience working in a non-profit setting;


  • Strong communication skills, both written and verbal;
  • Compassionate for those homeless and disadvantaged;
  • Willingness to work in a faith-based environment
  • A well defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
  • Ability to identify issues and implement creative and strategic solutions to overcome problems
  • Ability to remain calm and poised in urgent situations.
  • Willingness to work in a faith-based environment

Interested Applicants

Qualified applicants should email and resume and cover letter to Kristina Nicolidis at:

Please include the competition # 20-006 in the subject line of your email.

This position is part of the CUPE bargaining unit

This job is from CharityVillage
How to Apply