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Shelter Support Worker - Inn From The Cold

Feb 28, 2021
Mississauga, Ontario

Inn From The Cold - Port Credit/Clarkson (Mississauga) is a combination of churches that are responsible for an overnight Inn From The Cold (IFTC) program, at West Edge Community Church. 

We are looking for a compassionate IFTC Support Worker to help the IFTC Manager and guests. This is a part-time contract position from Dec- April 1, 8:30PM – 8AM. You are to be on call for the program that runs on the coldest nights, when the Weather Network forecasts for Mississauga “Feels like” a temperature of -15 degrees Celsius or colder, during the overnight period. 


  • As part of a faith-based team be responsible for assisting the IFTC Helper Senior and volunteers, in providing services to our guests and both enforcing guidelines and Covid Protocols to create a safe environment for all.
  • Direct guests to their assigned sleeping areas.
  • Ensure demarcation of the sleeping area before opening according to distancing rules. Additionally, to ensure that sleeping areas are marked and are at least two meters apart (from the center of the mattress).
  • Enforce COVID protocols by observing guests and reminding, where necessary, that masks are to be kept on and worn properly (unless sleeping) and that physical distancing is maintained.
  • Assist IFTC Helper (Senior) to deescalate  incidents
  • Ensure guests use hand sanitization
  • Continuous cleaning of surfaces and washroom if not done by guest/volunteer
  • Handing out water bottles and serve a snack (guests cannot serve themselves).
  • Prepare and serve coffee and light breakfast.
  • Check and ensure that fireplace is loaded with fuel.
  • Maintain confidentiality regarding organizational operations and personal details of clients.
  • Assist guests, volunteers and the IFTC Senior Helper when required.


  • Prefered but not required; Community Worker or Social Services Worker Diploma.
  • A satisfactory Vulnerable Sector Check is required.
  • Prefered experience providing support to homeless and/or marginally housed, with mental health, addiction or abuse issues and working in the volunteer sector.
  • Strong communication and interpersonal skills.
    • Demonstrated awareness, knowledge and compassion of/for issues impacting homeless individuals.
    • Crisis Management and Prevention skills.
    • Ability to take responsibility for and work through difficult personal reactions.
    • Ability to handle emergency situations; conflict resolution and harm reduction skills required.
    • Flexible, focused and committed to building a positive team.
    • Excellent communication, organization and time management skills.

Training will be provided for:

  • Knowledge of Naloxone administration
  • Knowledge of IFTC COVID protocols

These additional qualifications would be an asset but not required:

  • Certificate in First Aid, CPR, and/or Crisis Prevention and Intervention would be an asset.


Please email your resume and cover letter, including salary expectations, to c/o Matthew Douglas by no later than November Feb 28th.

We thank all applicants for applying, however, only candidates selected for an interview will be contacted. 

This job is from CharityVillage